Gym Receptionist - FIVE Jumeirah Village

FIVE Hotels and Resorts; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a pioneering team at an innovative luxury hospitality leader, dedicated to redefining guest experiences. As a Gym Receptionist in the ReFIVE Spa Team, you will play a vital role in delivering exceptional service, ensuring guest satisfaction, and maintaining a tranquil environment. This opportunity not only allows you to showcase your communication and organizational skills but also to be part of a vibrant community that values excellence and creativity. If you are passionate about luxury service and eager to enhance guest experiences, this role is perfect for you.

Qualifications

• Experience in the gym and spa industry preferred.
• Knowledge of health and safety regulations in gym operations.

Responsibilities

• Answer calls promptly and provide accurate information.
• Handle guest inquiries while maintaining luxury service standards.
• Manage check-in, check-out, and payments meticulously.

Skills

Communication Skills

Leadership Skills

Organizational Skills

Time Management

Multitasking

Problem-Solving

Attention to Detail

Job description

An Exhilarating Opportunity

Join FIVE Hotels and Resorts, a disruptive leader in luxury hospitality, redefining the industry with innovation and excellence. Become part of the FIVE Tribe and make a significant impact in a dynamic environment.

The Candidate

We seek a driven self-starter with excellent communication, leadership, and organizational skills. You are a creative thinker capable of implementing innovative solutions in a fast-paced setting. Your keen eye for detail and proactive approach ensure tasks are executed with precision. A positive, ownership-driven attitude and an approachable nature enable you to connect seamlessly with colleagues and guests, ensuring a memorable experience at FIVE. As a Gym Receptionist in our ReFIVE Spa Team, you will deliver exceptional service across our award-winning destinations and elevate guest satisfaction.

What We're Looking For

• Experience in the gym and spa industry preferred, with a strong commitment to luxury service standards.
• Creative problem-solver with a sense of ownership over duties, dedicated to enhancing guest experiences.
• Team player who pushes boundaries and strives for excellence as part of the FIVE Tribe.
• Knowledge of safe gym equipment use and maintenance.
• Understanding of health and safety regulations and best practices in gym and spa operations.
• Ability to maintain safety, organization, and a tranquil environment for guests.
• Excellent time management and multitasking skills to deliver five-star service under pressure.
• Hands-on attitude with a can-do spirit.

Key Responsibilities

• Answer calls promptly with professionalism, providing accurate information.
• Handle guest inquiries and concerns courteously, maintaining luxury service standards.
• Guide guests on gym and spa procedures and gather feedback to improve standards.
• Manage check-in, check-out, and payments meticulously following company policies.
• Open and close the gym and spa efficiently.
• Keep detailed records of guests and maintain a clean, welcoming reception area.
• Monitor maintenance needs and promote spa services and promotions actively.

The Team

Our team is a diverse mix of cultured, confident, and hardworking individuals who create unforgettable experiences. Join us to be part of a vibrant, passionate community dedicated to excellence and innovation.

Sustainable Indulgence at FIVE

FIVE leads in sustainable luxury with LEED Platinum-certified hotels and 100% solar-powered properties. Our commitment to ESG principles is reflected in our high ratings and ongoing efforts toward global net-zero goals.

An Equal Opportunity Employer

FIVE values diversity and inclusion, employing over 80 nationalities across 3,000+ team members. We are committed to fair hiring practices and fostering an inclusive environment.

About FIVE Hotels and Resorts

Our portfolio includes luxurious destinations like FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich, and FIVE LUXE. Joining us means being part of a pioneering team that challenges conventions and delivers extraordinary experiences worldwide.