Account Manager - Spanish Speaking

Hantec Trader; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the trading sector is seeking a bilingual Account Manager fluent in Spanish and English. The role involves managing client relationships, driving conversions, and supporting affiliate partners. The ideal candidate will have experience in client management, particularly in Forex or fintech, and possess strong communication and negotiation skills.

Qualifications

• Previous experience in client management or affiliate marketing, ideally in Forex or fintech.
• Proven ability to meet sales and conversion targets.

Responsibilities

• Manage client onboarding, retention, and engagement across multiple regions.
• Serve as the primary contact for affiliate partners and support their performance.

Skills

Spanish

English

Communication

Negotiation

Interpersonal Skills

Job description

Location: Dubai, UAE

As we expand our Rest of the World (ROW) operations, we are seeking a Spanish and English-speaking Account Manager to manage our direct clients and affiliate partners across multiple regions.

Key Responsibilities

Client Onboarding & Conversion

• Proactively engage with prospective clients to convert leads into Live Account holders.
• Guide clients through the First-Time Deposit (FTD) process and promote active trading behaviours.

Retention & Reactivation

• Re-engage dormant clients and maintain consistent contact with active clients to drive sustained trading and deposit activity.
• Build long-term loyalty by delivering exceptional service and personalised follow-up.

Affiliate & CPA Relationship Management

• Serve as the primary contact for affiliate (CPA) partners, supporting their onboarding, activation, and ongoing engagement.
• Help maximise affiliate campaign performance by providing relevant insights and support.

Relationship Management

• Manage a diverse portfolio of clients from ROW regions, responding to daily queries and collaborating with internal departments (compliance, operations, marketing) to resolve issues efficiently.
• Build trust and rapport with clients through tailored support and consultative interactions.

Cross-Selling & Growth Opportunities

• Identify opportunities for clients to explore additional platforms or become partners (e.g., IBs, Affiliates).
• Offer strategic guidance to help clients expand their trading activity and investment potential.

Day-to-Day Tasks

• Prioritise and manage leads within the CRM, executing structured outreach campaigns.
• Communicate effectively via phone, email, and messaging tools, adapting your tone and approach to suit client needs.
• Maintain accurate client records and sales activity logs to monitor progress and ensure alignment with KPIs.
• Coordinate with the marketing team to align affiliate promotions and client outreach with wider campaign goals.

Requirements

• Fluent in both Spanish and English, with strong written and verbal communication skills.
• Previous experience in client management, account handling, or affiliate marketing, ideally in Forex, trading, or fintech.
• Proven ability to meet sales and conversion targets.
• Excellent interpersonal and negotiation skills, with resilience, persistence, and a proactive mindset.
• Able to work independently while contributing effectively to a wider team in a fast-paced, multicultural environment.