Solution Architect, Customer Experience

Liferay; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading enterprise software company seeks a Solution Architect to join their Customer Experience team in Dubai. You will serve as a trusted advisor to clients, guiding them through architectural solutions and ensuring project success. The ideal candidate has extensive experience in sales engineering, strong communication skills, and a deep understanding of enterprise Java and related technologies. This role involves collaborating with customers to solve complex challenges and improve their use of Liferay products.

Benefits

Competitive salary and benefits

Opportunities for growth and responsibility

Collaborative work environment

Qualifications

• 7+ years in sales engineering or customer-facing roles.
• Expertise in containerization and orchestration.

Responsibilities

• Design solutions to address business challenges.
• Own account success and project progression.
• Advise on best practices for implementation.

Skills

Arabic

English

Communication

Problem Solving

Customer Service

Education

Bachelor's in Computer Science

Engineering

MIS

Tools

Kubernetes

Enterprise Java

SOA

Elasticsearch

Solr

Job description

About Liferay

Liferay is a uniquely profitable B2B enterprise software company with 1,200+ employees across Europe, the Americas, the Middle East, Asia, and Africa. We are a renowned provider of enterprise open source technologies, recognized by Gartner for empowering businesses to solve complex digital challenges. Our Liferay Experience Cloud combines our DXP and cloud platform capabilities with analytics and B2B commerce features, helping clients like Airbus, US Bank, Honda, and Desjardins innovate faster.

Beyond software, we aim to make a positive impact through community investment and employee volunteer programs, donating 10% of profits to charities worldwide. As a self-funded company, we prioritize long-term value for customers and communities.

About You and this Role

We seek a Solution Architect to work in Liferay’s Customer Experience department, serving as a trusted technical advisor for strategic accounts. You will guide customers and partners on architecture, integrations, best practices, and issue resolution. The ideal candidate loves learning new technology, has full project lifecycle experience, and can engage effectively with technical and executive stakeholders. Your support is vital to project success and customer satisfaction.

Responsibilities

1. Customer Project Solutions
2. Partner with TAM Services customers, primarily in the Middle East, as their main technical contact.
3. Design solutions to address business challenges.
4. Coach customers on usage and development issues.
5. Provide guidance on Liferay products and services.
6. Conduct solution sessions to empower and unblock customers.
7. Advise on best practices for implementation.
8. Proactively recommend features or solutions for project improvement.
9. Inform customers about Liferay’s roadmap and assist in planning.
10. Gather feedback to improve products and services.
11. Build trust through quality engagement.
12. Success & Delivery Management
13. Own account success and project progression.
14. Host strategic sessions and monitor project health.
15. Coordinate with support and product teams on deliverables.
16. Update customers on product features and updates.
17. Escalate issues and facilitate resolution sessions.
18. Create launch plans and allocate resources.
19. Maintain project documentation and insights.
20. Develop and review account plans.
21. Collaborate internally and provide customer insights.
22. Support colleagues and share knowledge through documentation and training.

Required Skills

• Native or near-native Arabic; conversational English.
• Up to 30% travel.
• 7+ years in sales engineering, pre-sales, or customer-facing roles in software or consulting firms.
• Bachelor's in Computer Science, Engineering, MIS, or equivalent experience.
• Expertise in containerization, orchestration (e.g., Kubernetes), virtualization.
• Deep understanding of enterprise Java, SOA, and related design patterns.
• Experience tuning enterprise Java systems, application servers, and databases.
• Strong communication, problem-solving, and customer service skills.
• Ability to work under pressure and manage long sales and engineering cycles.
• Comfort in a globally distributed organization.

Preferred Skills

• Expertise in Liferay products, architecture, and solution scoping.
• Knowledge of enterprise security, identity management, and search technologies (Elasticsearch, Solr).
• Experience in industries like finance, healthcare, government, retail, etc.
• Familiarity with OSGi.

What We Offer

• Competitive salary and benefits.
• Opportunities for growth and responsibility.
• A collaborative, positive work environment.
• Insights from employee testimonials.

Liferay values diversity and equal opportunity, fostering a culture of dignity and inclusion for all candidates, employees, and customers.