Cabin Crew Training - General Operations Coordinator

Emirates; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

Join a dynamic team in Dubai as a Training Coordinator, supporting the Cabin Crew Training operations. This role involves coordinating administrative tasks, managing training materials, and providing technical support to ensure a seamless learning experience. With a focus on stakeholder collaboration, you'll play a key role in maintaining training documentation and facilitating smooth operations. Enjoy an attractive tax-free salary and exclusive travel benefits in this exciting position with a leading airline. If you're organized, communicative, and passionate about training, this opportunity is perfect for you.

Benefits

Tax-free salary

Travel benefits

Discounts on flights

Discounts on hotel stays

Qualifications

• 3+ years in In-Flight Service or Administration roles.
• Experience in complex, multidisciplinary learning environments.

Responsibilities

• Coordinate and facilitate administrative responsibilities for training.
• Monitor learners' records and ensure compliance with policies.
• Provide technical support for systems and applications.

Skills

In-Flight Service Administration

Stakeholder Management

Organizational Skills

Time Management

Communication Skills

Technical Support

Education

12 Years Schooling or Equivalent

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

SharePoint

Microsoft Teams

Job description

To support the Cabin Crew Training - General Operations Partner in coordinating and facilitating all administrative responsibilities, including the maintenance and procurement of training materials and equipment. Providing technical support to both learners and the training team. Acting as the Health and Safety Champion. Collaborating with relevant stakeholders such as Facilities Management, Procurement, and Logistics teams to ensure the seamless and efficient operation of the CCT facility.

Job Outline :

1. Job purpose: Monitor, control, and interpret all relevant administration documentation (e.g., learners' records, certifications, learners' sign-off, regulatory licensing, etc.) to ensure correct policy, standards, and procedures are being applied and adhered to. This includes supporting key stakeholders (e.g., SEP, GMT, AVECs).
2. Handle allocation of learners and days of operational changes to ensure learners are enrolled and reassigned to specific courses as required.
3. Monitor and control the distribution of stationary and other learning materials (e.g., course books, manuals, etc.).
4. Process learners' enquiries regarding learning programs and certifications and act as a liaison with relevant stakeholders.
5. Monitor the status of mandatory online learning courses to ensure learners have completed assigned trainings and communicate non-completion to the respective facilitators.
6. Create and manage various SharePoint and Teams sites accessed by learners and facilitators, ensuring relevant information is up to date.
7. Provide technical support to enable new joiners to access various company applications and systems (e.g., emails, portals, applications, etc.). Additionally, support all technical requirements (e.g., classroom setups, projectors, PCs, etc.) within COE (CCT) to ensure smooth operations.
8. Maintain and support the database on COE (CCT) assets, supplies, and facilities, escalate areas of concern to the respective stakeholders and suppliers, and raise and monitor all purchase orders, ServiceNow tickets, and requisitions on behalf of COE (CCT) team members.

Qualifications & Experience

In-Flight Service / In-flight Administration: 3+ Years

Qualifications :

12 Years schooling or equivalent:

Experience in similar administration and support roles, preferably in a complex, multidisciplinary learning environment.

Ability to handle different systems and applications.

Proficiency in using all office applications (e.g., PowerPoint, Excel, Word).

Strong communication skills and stakeholder management.

Strong organizational skills and time management.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits exclusive to our industry, including discounts on flights and hotel stays around the world.

Training Coordinator • Dubai, United Arab Emirates