Accounts Receivable Supervisor

FAIRMONT; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company in the hospitality sector, where you will play a vital role in ensuring financial accuracy and customer satisfaction. This position offers a unique opportunity to work in a dynamic environment that values passion and commitment. You will be responsible for managing city ledger accounts, processing transactions, and supporting financial operations. With a strong emphasis on teamwork and personal growth, this role promises to be both rewarding and impactful, allowing you to thrive in a vibrant setting while making a difference in the lives of guests and colleagues alike.

Benefits

Exclusive benefits

Career development opportunities

Warm and welcoming culture

Qualifications

• Bachelor's degree required with experience in a 5-star hotel.
• Strong knowledge of city ledger transactions and financial reporting.

Responsibilities

• Reconcile guest ledger balances and maintain city ledger accounts.
• Process daily city ledger transactions and handle customer inquiries.

Skills

Reconciliation

Accounting

Customer Service

Attention to Detail

Education

Bachelor Degree

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be truly yourself. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, your colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

KEY RESPONSIBILITIES:

• Reconciliation and matching of supporting dockets/documents to all checked out guest ledger balances and Point of Sale charge-back to City Ledger
• Maintenance of all City Ledger Accounts including billing, posting of receipts
• Maintenance of Advance Deposits postings and reconciliation
• Reconciliation of all Debtors/City Ledger and Advance Deposits subsidiary ledger to General Ledger Account on a weekly and monthly basis
• Is aware of and abides by all hotel policies, procedures & relevant legislations
• Reports any hazards, risks, accidents as required
• Abides by and is aware of all relevant Occupational, Health & Safety legislation
• Ensures all directions are followed out at the request of any level of Senior Management

KEY TASKS

• To process all city ledger transactions and transfers on a daily basis
• To ensure that all supportive charge-back authority and travel vouchers are matched and complete to city ledger charges
• To dispatch all processed City Ledger charges to customer’s Accounts Payable daily and file copy of all folios/dockets and supporting documents
• To agree city ledger and advance deposits balances to control ledger balance on a daily basis
• To process and balance all advance deposits and city ledger payments recorded by the General Cashier on a daily basis
• To match payment against specific invoices/ folio including commission deducted and follow up discrepancies promptly
• Deal with customer enquiries promptly and efficiently and file all correspondence
• Post all Advance Deposits daily in accordance with Guest Reservations number and acknowledge receipt of same. Route Daily Summary of Advance Deposits Received to Reservations Department and Front Office
• To advise Financial Controller and Assistant Financial Controller on uncompleted supportive document / authority for each charge-back City ledger / Account Receivable
• To ensure adjustments made are documented on proper Adjustment Authority Forms to be approved by Financial Controller and General Manager
• To run monthly statement of Account Receivable balances for dispatch to outstanding debtors
• To run weekly aged trail balance for the attention of the Credit manager and Financial Controller
• To maintain in-house City Ledger accounts on a daily and monthly basis
• To attend monthly credit meetings

Qualifications

Bachelor Degree

Previous experience in a 5-star hotel in the UAE

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.