Manager- Escrow Management

First Abu Dhabi Bank; Dubai; On-site; AED 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated professional to support Real Estate Escrow account operations. This role involves liaising with regulators, attending client meetings, and ensuring compliance with Escrow laws. The ideal candidate will have extensive experience in banking operations, particularly in Escrow services, and a strong understanding of corporate finance. Join a leading bank that prioritizes customer experience and offers a dynamic work environment, where your contributions will directly impact the banking needs of clients across the globe.

Qualifications

• 5+ years in Escrow services and Banking operations.
• Fluency in English and excellent customer service skills.

Responsibilities

• Monitor Real Estate Escrow account opening and liaise with regulators.
• Attend client meetings and gather information for audit purposes.
• Educate clients on Escrow laws and their rights.

Skills

Escrow services

Banking operations

Customer service

Corporate/Project Finance

GTB products knowledge

Escrow laws understanding

International cash management

Fluent English

Job description

Company Description

Headquartered in Abu Dhabi in Khalifa Business Park, the bank’s international network spans five continents, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience, and will support the growth ambitions of its stakeholders across countries in which the bank operates.

Job Description

• To support in monitoring Real Estate Escrow account opening (Main and Retention) by liaising with CAD upon obtaining the relevant approvals from the respective Emirates’ Regulators i.e. RERA/DUPM/RAK-RERA and the documents from Developers.
• To communicate (update TAS if applicable or any regulatory system) the account details to the Regulators/Developers.
• To attend client meetings involving the Audit firms that are approved auditors by the Regulator and to gather information for the audit scope, work closely with Developers / External Audit Firms to finalize a detailed project audit report as per approved audit scope.
• Handle regulatory requirements in line with the regulations.
• To monitor the developers' requests received from the regulatory system and validate if it is as per regulations and then proceed.
• Focus is primarily on CIB clients and chosen Business Banking clients.
• Close liaison with staff from GTB Advisory, Client Services, Payment Centre, Channel Support, Branch network, Relationship Managers, IT Desk, Operations and other relevant stakeholders in the implementation process.
• Participate in the review of client agreements, service standards and service quality to ensure that we meet and exceed the expectations of our clients.
• Educating the clients about the relevance of Escrow laws and their rights / limitations if any.

Qualifications

• At least 5 years’ experience in Escrow services / Banking operations out of which some Corporate/Project Finance experience is preferred.
• Good understanding of local and international GTB products, international cash management electronic platform operations.
• Excellent understanding of Escrow laws, regulations and practices as an escrow agent.
• Excellent customer service skills.
• Sound knowledge of Corporate and other Banking products and operations.
• Language proficient: Fluent (business) English.

FAB, the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions and products and services to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.