IELTS Operations Manager - UAE

IDP Education (VN); Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in education services is seeking an IELTS Operations Manager to oversee testing operations across the UAE. This dynamic role involves ensuring compliance with IELTS standards, enhancing customer service, and driving business development initiatives. You'll lead a dedicated team, manage budgets, and strengthen stakeholder relationships while delivering exceptional candidate experiences. If you are passionate about education and have a strong background in operations management, this is a fantastic opportunity to make a significant impact in a global organization.

Qualifications

• Experience in managing IELTS Test Centres and ensuring compliance.
• Strong skills in customer service and stakeholder engagement.

Responsibilities

• Manage IELTS testing operations and ensure compliance with policies.
• Identify new business opportunities and implement marketing strategies.
• Deliver outstanding candidate experiences and handle escalations.

Skills

IELTS Test Centre administration

Event logistics management

Stakeholder management

Customer service excellence

Financial analysis

Project management

Education

Qualifications in project management

Experience in international education/testing sectors

Tools

Data analysis tools

Budget management software

Job description

Location:

Dubai, Abu Dhabi, AE, UAE

Company: IDP UAE Branch

Requisition ID: 1482

About IDP

IDP is the global leader in international education services, delivering success to students, test takers, and partners through trusted relationships, digital technology, and customer research. An Australian-listed company, operating in over 50 countries with a team of more than 7,000 diverse professionals. Learn more at www.careers.idp.com

Role Purpose

The IELTS Operations Manager manages all IELTS testing at IDP IELTS Test Centres in UAE, ensuring compliance, viability, and exemplary customer service and operational standards.

Key Accountabilities

Quality & Compliance

• Ensure testing activities adhere to IELTS policies and procedures.
• Conduct ongoing self-audits and contribute to policy refinement.
• Support quality and compliance projects and initiatives.
• Participate in the global IDP IELTS Good Practice Program.
• Provide training and support to test centres as needed.
• Maintain updated Results Integrity Policy.
• Assist in developing IELTS policies and managing security risks.

Business Development

• Identify new business opportunities through research and stakeholder analysis.
• Engage potential clients via email, calls, and meetings.
• Implement marketing strategies to promote IELTS services and expand market share.

Commercial

• Develop and manage budgets and forecasts.
• Oversee test revenue and costs, providing financial reports.
• Analyze data to monitor trends and candidate targets.
• Optimize test centre capacity and expand referral networks.
• Coordinate with marketing and operations teams for information updates.

Operations Management

• Ensure efficient testing operations.
• Coach centre managers and develop business continuity plans.
• Leverage opportunities for operational improvements.

Customer Service

• Deliver outstanding candidate experiences.
• Train staff in customer service excellence.
• Handle escalations and customer requests promptly.
• Maintain relationships with customers and partners.

Project Management

• Participate in IDP projects and report preparations.
• Represent IDP in stakeholder groups and initiatives.
• Lead pilots and system implementations.

Stakeholder Relationships

• Prepare presentations and communicate with external stakeholders.
• Strengthen relationships with third-party centres and partners.

Required Experience

• Experience in IELTS Test Centre administration and event/logistics management.
• Knowledge of regulated environments and international education/testing sectors.
• Qualifications in project and stakeholder management or equivalent experience.
• Fluent English, excellent planning, customer focus, and communication skills.
• Strong administrative, financial, analytical, and IT skills.