Call Center(Indian Nationality)

Sherman Global; Sharjah; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading company in the recruitment industry is seeking a Call Center Agent to manage customer interactions effectively. The ideal candidate will have 1-2 years of experience in customer service, excellent communication skills, and the ability to work in a fast-paced environment. Join a supportive team and contribute to achieving organizational goals while ensuring customer satisfaction.

Qualifications

• 1-2 years of experience in customer service or call center roles.
• Excellent verbal and written communication skills.

Responsibilities

• Manage inbound and outbound calls effectively.
• Resolve customer queries efficiently.
• Collaborate with team members to share knowledge.

Skills

Problem-Solving

Communication

Teamwork

Job description

Manage inbound and outbound calls effectively, ensuring each interaction upholds company standards and customer satisfaction.

1. Resolve customer queries efficiently, utilizing problem-solving skills to address various issues related to products and services.
2. Identify and escalate priority issues to the appropriate department, ensuring timely resolution and customer follow-up.
3. Collaborate with team members to share knowledge and best practices, fostering a supportive and high-performance environment.
4. Meet and exceed individual and team targets, demonstrating a commitment to achieving organizational goals.

Desired Candidate Profile

1. Minimum of 1-2 years of experience in customer service or call center roles, showcasing relevant skills and expertise.
2. Excellent verbal and written communication skills, enabling clear and concise information delivery to customers.
3. Demonstrated problem-solving abilities, with a knack for addressing customer concerns promptly and effectively.
4. Ability to work in a fast-paced environment, managing multiple tasks while maintaining attention to detail.
5. High level of empathy and patience, allowing for a supportive approach in understanding customer needs.
6. Strong team player with a positive attitude, contributing to a collaborative and motivating workplace culture.

Employment Type

• Full Time

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Call Center Agent

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