Customer Success Manager

Autodesk; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading company in construction technology is seeking a Customer Success Manager to drive digital transformation in the construction industry. You will build relationships with major organizations, manage customer success plans, and enhance the adoption of Autodesk Construction Cloud, ensuring value delivery and mitigating churn risks.

Qualifications

• 5+ years experience in Construction or Construction Technology.
• Advanced knowledge of AEC workflows and BIM solutions.

Responsibilities

• Accountable for the relationship health of selected accounts.
• Develop Customer Success Plans and improve Autodesk Construction Cloud adoption.
• Mitigate churn risk and guide expansion discussions.

Skills

Communication

Relationship Management

Problem Solving

Job description

Customer Success Manager, Construction - META

Position Overview

We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.

Reporting to the Manager of Construction Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in META. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Construction Cloud platform and documenting value delivered.

Responsibilities

Be accountable for the relationship health of a selected portfolio of accounts

Develop Customer Success Plans, with documented value delivered

Improve Autodesk Construction Cloud Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use

Mitigate any churn risk and guide expansion discussions

Become an expert in our Autodesk Construction Cloud Platform, in current functionality and roadmap

Minimum Qualifications

5+ years experience in the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)

Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction Technology

Experience communicating the value of technology and its features to customers

Ability to travel when required

Experience in building face-to-face relationships with customers

Preferred Qualifications

ACC Platform or similar CDE and Construction/Project Management solutions knowledge might be helpful

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