Quality and Governance Manager

Adecco; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Governance, Risk & Compliance expert to enhance their IT operations. This role involves designing governance frameworks, ensuring compliance with international standards, and conducting audits. You will optimize processes using Lean and Six Sigma methodologies, while leveraging ITSM tools like ServiceNow and JIRA for effective management. Your contributions will be pivotal in driving quality improvements and achieving ISO certifications. If you are passionate about governance and compliance in a dynamic environment, this opportunity is for you.

Qualifications

• Experience in designing governance frameworks and policy enforcement.
• Strong background in conducting audits and managing quality systems.

Responsibilities

• Design and maintain governance frameworks and compliance policies.
• Conduct internal audits and manage quality systems for ISO certifications.

Skills

Governance frameworks (COBIT, ITIL, ISO)

Policy creation and enforcement

Internal/external audits

Quality management systems (QMS)

KPI and SLA tracking

Process mapping and standardization

Lean, Six Sigma methodology

Information Security Management Systems (ISMS)

Tools

ServiceNow

BMC Remedy

Cherwell

JIRA

Confluence

Power BI

Tableau

Excel

Job description

Looking for Arabic Speaking candidates.

Role Responsibilities

Governance, Risk & Compliance (GRC)

• Designing and maintaining governance frameworks (COBIT, ITIL, ISO).
• Policy creation and enforcement across IT operations.
• Governance policy lifecycle management (design, review, enforcement, update).
• Regulatory and standards compliance (ISO 27001, ISO 20000, etc.).

Audit & Quality Management

• Conducting internal/external audits and readiness assessments.
• Implementing and managing quality management systems (QMS).
• Driving ISO certifications (lead auditor role).
• Document control and audit trail management.

Performance Monitoring & Reporting

• Designing and tracking KPIs and SLAs for IT governance and compliance.
• Developing dashboards and executive-level reporting tools.
• Benchmarking governance performance against standards.

Process Optimization & Improvement

• Process mapping and standardization (SIPOC, Value Stream Mapping).
• Lean, Six Sigma methodology (Black/Green Belt).
• Identifying bottlenecks and implementing automation or optimization.
• IT service management process improvements (based on ITIL).

IT Service Management (ITSM) Tools & Platforms

• Working knowledge of tools such as:
• ServiceNow, BMC Remedy, Cherwell for incident, change, and problem management.
• JIRA, Confluence for workflow governance.
• Power BI, Tableau, or Excel for KPI dashboards.

Information Security Compliance

• Familiarity with ISMS (Information Security Management Systems).
• Implementing security governance aligned with ISO 27001.
• Integrating risk management with security standards and audits.

Managed Services Oversight

• Vendor performance evaluation tools and SLA tracking.
• Drafting, negotiating, and reviewing service contracts.
• Integration of vendor tools into in-house governance frameworks.

Change & Configuration Management

• Governance around change requests, approvals, and tracking.
• Configuration control (CMDB understanding).