Operator function-Valet

Emaar Properties (P.J.S.C.); Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Valet Operations Specialist to enhance customer experience in a dynamic environment. This role involves ensuring exceptional service delivery, managing customer concerns, and maintaining operational standards across various locations. With a focus on performance and customer satisfaction, the ideal candidate will thrive in a fast-paced setting and contribute to the success of daily operations. Join a team that values resilience and a commitment to excellence, where your efforts will make a significant impact on guest experiences and operational efficiency.

Qualifications

• 3-5 years of experience in the hospitality industry.
• Minimum 2 years of experience in valet operations.

Responsibilities

• Patrol parking facilities and resolve customer complaints.
• Prepare and submit daily, weekly, and monthly reports.
• Inspect and maintain parking operations equipment.

Skills

Customer Service

Problem Solving

Attention to Detail

Administrative Skills

Education

Degree/Diploma in Hospitality

Job description

The Operations function is responsible to maintain a very detailed summary of daily/weekly duties including all changes/problems/complaints and correspondence, follow up on all activities and respond to all issues of locations with no delay.

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Patrol all levels of the designated parking facility for detailing.
• Perform administrative and office responsibilities.
• Implementation & adherence to on-site Valet Driver grooming standard and checklist.
• Resolve customer concerns and complaints.
• Prepare & submit daily, weekly & monthly report.
• Inspect and maintain all parking operations equipment in working condition at all areas and coordinate replacements or repairs when necessary.
• Respond to discrepancies involving Valet Drivers and customers such as customer lost items/tickets, accidents, incidents.

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience

WHAT YOU WILL NEED TO SUCCEED

• 03-05 years of experience in Hospitality Experience.
• Minimum 02 years of Valet Operations Experience.
• Willing to work on day/night shifts and on several locations within duty hours in addition to contributing with extra hours when required for special events/ exigencies/ Operational requirement.
• Degree/Diploma from a recognized University in Hospitality is preferred.