Front Office Data Entry Clerk - Emirati Talent

Rotana Hotels & Resorts; Abu Dhabi; On-site; AED 24,000 - 36,000; Full time

Job summary

An established industry player in hospitality is looking for a dedicated Front Office Data Entry Clerk who excels in delivering exceptional customer service. In this role, you will manage guest passport information and ensure efficient data handling. The ideal candidate will be fluent in English and Arabic, possess strong computer skills, and demonstrate a commitment to customer care. Join a vibrant team where your contributions will enhance the guest experience and uphold the hotel's reputation for excellence.

Qualifications

• Previous experience in a similar position is preferred.
• Proficiency in computer skills is essential.

Responsibilities

• Forwarding passport information to the Police Department.
• Maintaining a systematic and organized filing system.

Skills

Fluency in English

Fluency in Arabic

Computer skills

Customer service

Education

High School Diploma

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Office Data Entry Clerk, you will be responsible for forwarding passport information of hotel guests on the day of their arrival by email to the Police Department. Your key responsibilities will include:

1. Picking up passport copies at the designated area
2. Filing all passport copies daily and handing them over to the concierge
3. Using computers and scanners to send all necessary information
4. Maintaining up-to-date knowledge of the hotel and its services
5. Prioritizing tasks to ensure data is handled promptly and efficiently
6. Maintaining a systematic and organized filing system, regularly checking, updating, and reorganizing cabinets as required

Skills, Education, Qualifications & Experiences

Ideally, you should have previous experience in a similar position. Fluency in both written and spoken English and Arabic is required, along with proficiency in computer skills.

Knowledge & Competencies

The ideal candidate will be enthusiastic and committed, with exceptional communication skills and a focus on completing tasks accurately and promptly. You should be vibrant, innovative, outgoing, and possess a high aptitude for customer care. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork