Operations Manager - MENAT Payins

DLocal; Abu Dhabi; Remote; AED 120,000 - 150,000; Full time

Job summary

dLocal is seeking an Operations Manager to ensure smooth operations and enhance payment success rates. The role requires a solid background in payments operations, strategic thinking, and exceptional organizational skills. Join a dynamic team in a flexible, remote-first environment with global impact.

Benefits

Remote work

Flexible schedules

Learning & development

Language classes

Social budget

Referral bonus program

Qualifications

• 57+ years experience as an Operations Manager in a similar business model.
• Advanced/Fluent English skills.

Responsibilities

• Responsible for day-to-day operations and monitoring payment success rates.
• Formulate business strategies for each country we operate in.
• Manage relations and negotiations with partners and local acquirers.

Skills

Data Analytics

Communication

Organizational Skills

Team Spirit

SQL

Job description

Why should you join dLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing emerging markets.

By joining us, you will be part of an amazing global team that makes it all happen in a flexible, remote-first, dynamic culture with travel, health, and learning benefits among others. Being part of dLocal means working with 1,000 teammates from 30 different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we believe you will thrive in our team.

About the Role

dLocal helps some of the best companies in the world expand in emerging countries. We are looking for an Operations Manager to join our Operations team. The main objective of this team is to ensure that operations run smoothly, productively, and effectively.

What you'll do

1. Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants, and improve the same through operational excellence.
2. Formulate business strategies in terms of structures, costs, and business capabilities for each country we operate in.
3. Implement efficient processes and seek new opportunities.
4. Oversee the implementation of technology solutions throughout the organization.
5. Manage relations and negotiations with partners and local acquirers.
6. Evaluate risk and lead quality assurance efforts.
7. Analyze performance results and optimize accordingly.
8. Understand dLocal operations to detect and prevent operational and system/technical problems, and suggest improvements with strategic thinking.
9. Work closely with other departments to support their needs by providing information such as transaction data, feedback from local providers, and analysis of current issues affecting clients and processes.

What we are looking for

• A solid background in payments operations and a technical background is essential.
• 57+ years experience as an Operations Manager in a similar business model.
• Solid experience in banking, financial services, the payment industry, fintech, acquirers, or similar.
• Openness to constant change in an ambiguous, fast-paced environment; a self-starter willing to work across time zones with global teams.
• Knowledge of data analytics and reporting.
• Proficiency in SQL required.
• Familiarity with all business functions including legal, finance, product, and IT.
• Outstanding presentation, reporting, and communication skills.
• Attention to detail.
• Curious profile and positive attitude.
• Exceptional organizational skills to manage multiple activities and projects simultaneously.
• Ability to work under tight deadlines.
• Advanced/Fluent English skills.
• Ability to travel.
• Team spirit.

What do we offer

In addition to tailored benefits for each country, dLocal will help you thrive and go the extra mile by offering:

• Remote work: work from anywhere or one of our offices around the globe.*
• Flexibility: flexible schedules driven by performance.
• Work in a dynamic, ever-evolving fintech environment.
• Referral bonus program: refer talented colleagues and get rewarded.
• Learning & development: access to a Premium Coursera subscription.
• Language classes: free English, Spanish, or Portuguese classes.
• Social budget: monthly budget for team activities, in person or remote.
• dLocal Houses: rent a house to work remotely from anywhere in the world with your team.

*For those based in Montevideo (Uruguay) applying to non-IT roles, 55% attendance at the office is required.

What happens after you apply

Our Talent Acquisition team is committed to providing the best candidate experience. We will review your CV and keep you informed via email at each step of the process. You can also check out our webpage, LinkedIn, Instagram, and YouTube for more about dLocal!

Required Experience: Manager