Business CenterCommunications Supervisor

• Oversee Business Center operations ensuring hotel standards and procedures are followed.
• Set up and sell boardrooms, arrange appointments, meetings, and provide secretarial services.
• Maintain appropriate stock levels for Business Center operations, preparing requisitions as needed.
• Ensure smooth handover between shifts.
• Assign tasks, offer assistance, and monitor performance, suggesting improvements as needed.
• Implement and control checklists, review and sign the Business Center logbook, update activity reports.
• Issue daily and monthly reports on Business Center activity and revenue.
• Assist AFOM and FOM in administrative duties including monitoring and preparing forecasts/statistics.
• Handle guest complaints professionally, ensuring satisfaction and resolution.
• Socialize with guests, provide excellent service, ensure guest privacy and confidentiality.
• Keep team updated on outlet timings, activities, internal changes, and competitor offerings.
• Promote Accor loyalty programs and hotel activities/events.
• Act as a hotel ambassador both within and outside the workplace.
• Maintain high cleanliness standards, use telephone etiquette as per hotel standards.
• Foster high morale and positive working relationships within the team.
• Adapt to rotating duties within the Front Office Department.
• Carry out additional tasks as assigned by AFOM and FOM.

Qualifications:

• 3-5 years of experience in a similar role or in business center management
• Proven leadership skills with experience in supervising and training staff
• Strong communication skills both verbal and written
• Proficiency in Microsoft Office Suite and familiarity with business center software and technologies
• Excellent customer service skills with a focus on problem-solving and conflict resolution
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong analytical and reporting skills
• Ability to work flexible hours including evenings and weekends as needed
• Knowledge of hospitality industry practices is a plus
• Fluency in English required; proficiency in Arabic or other languages is an advantage

Remote Work: No

Employment Type: Full-time