Assistant Learning & Development Manager

21c Museum Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Dubai is seeking a Learning & Development professional to enhance team onboarding and training experiences. The role involves collaborating with department heads to create effective training programs that align with hotel objectives, ensuring team members develop their skills and careers. The ideal candidate will have a strong background in Learning & Development, particularly in a luxury environment, and possess excellent communication and presentation skills.

Qualifications

• Minimum of 2 years Learning & Development experience in luxury setting.
• Excellent presentation and communication skills.

Responsibilities

• Coordinate onboarding experience for new team members.
• Design and deliver yearly training plan.
• Monitor impact of training programs.

Skills

Communication

Presentation

Teamwork

Education

Learning & Development experience

Tools

MS Office

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

1. Support the coordination and delivery of a smooth and engaging onboarding experience for new team members, helping them feel welcomed and well-prepared for their roles.
2. Work closely with department heads to design and deliver a yearly training plan that supports both individual development goals and overall hotel objectives.
3. Identify training needs across departments and ensure that team members are attending relevant sessions and making the most of learning opportunities.
4. Help manage the hotel’s training budget in collaboration with the Director of Talent & Culture, ensuring training activities stay within budget and support changing business needs.
5. Use guest feedback, internal surveys, and performance data to spot areas for improvement and shape future training initiatives.
6. Keep everyone informed by creating and sharing annual and quarterly training calendars, and encourage strong attendance through clear communication.
7. Deliver and support training sessions directly, while also offering guidance to team members on career development, qualifications, and learning pathways.
8. Monitor the impact of training programs, track attendance and feedback, and work to ensure that all department-level and on-the-job training is consistent and effective.

Qualifications

• Minimum of 2 years Learning & Development experience, preferably in the luxury setting
• Ability to work effectively in a team environment and take initiative
• Excellent presentation, communication, and interpersonal skills.
• Proficiency in MS Office