Waiter

The First Avenue Investment Holding; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated individual to join their team. This role involves managing guest interactions, ensuring smooth restaurant operations, and providing exceptional customer service. The ideal candidate will have a relevant degree and at least two years of experience in hotel operations. You will be responsible for greeting guests, managing reservations, and ensuring that every dining experience is memorable. If you are passionate about hospitality and thrive in a fast-paced environment, this opportunity is perfect for you to make a significant impact in a vibrant setting.

Qualifications

• Minimum 2 years of experience in hotel operations required.
• Strong customer service and communication skills are essential.

Responsibilities

• Manage daily house count and guest seating arrangements.
• Handle restaurant reservations and ensure guest satisfaction.
• Maintain cleanliness and organization of the hostess stand.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Education

Degree or Diploma in Hospitality or Tourism Management

Job description

Dining room layout, table / seat / section numbers, proper table setups, room capacity, hours of operation, price range and dress code.

Responsibilities

• Daily house count, arrivals, departures, VIPs.
• Scheduled in-house group activities, locations and times.
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menus and check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat guests accordingly to floor plan, being fair to each waiter.
• Show guests their designated table.
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set for the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests' needs, respond to them promptly and acknowledge guests, however busy and whatever time of the day.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service, communication, and interpersonal skills are a must.