Real Time Control & Preplanning Officer | Emirates Dubai

Real Time Control & Preplanning Officer | Emirates Dubai

Based in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group’s dedicated careers website, emirates.com/careers

To develop and administer engagement rules within RTC base data, ensuring rules are efficient and in line with Resource Planning. To administer the pre-planning requirements of the operation using RTC and associated analytical tools and create reports to be used for manpower and GSE planning on day of operations

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Plan

Administers RTC rules within the RTC base data to ensure rules are in line with business requirements.
Develops pre-planning schedules and resource estimations using RTC and associated analytical tools

Execute

Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, improvement of business processes, cost reduction and productivity improvement
Develops and administers resource deployment rules for RTC, in line with the specific customer airlines SLA
Develops business rules/process models and qualification based manpower deployment rules into RTC using base data editor.
Implements RTC project under the guidance of RTC & Pre-Planning Specialist with the involvement of line departments, EGIT, resource allocators and vendor
Measures engagement times by analysing operational reports for each resource function in respective work areas and conduct the required comparison between planned engagement standards and actuals for each
Maintains and updates RTC base data regularly to reflect latest operational requirements
Acts as the key business contact for the maintenance of databases and in working with EGIT to facilitate the efficient and effective execution of all work planned on resource planning-related systems and associated interfaces to other systems
Uses internal and external data feeds & simulation techniques in a pre-planning environment to predict actual on-the-day demand for manpower and GSE
Develops reports, analyses and scenarios to support pre-planning activity.
Analyses and measures accuracy of reports and recommendations after the day of operations is complete.
Analyses resource & workload coverage at various time frames which include:
7 days out prior to Day of Ops’ validate resource numbers & qualification
3 days out prior to Day of Ops till 6hrs prior to Day of Ops’ continuously validate coverage based on real-time changes i.e. estimate changes, sickness, etc.
Reviews the ?Day of Ops? allocation performance for designated areas and feed areas of improvement to Line
Qualifications & Experience

Experience / Qualification / Knowledge / Skills

Bachelor’s degree or Diploma in Industrial Engineering, Information Technology or other relevant subject Experience
Bachelor Degree OR 4-6 years of experience in resource planning, resource management or real time control
Diploma OR 6-8 years of experience in resource planning, resource management or real time control
English Level 6
Proficient IT and Computer Literacy Skills
Advanced Safety Awareness Skills
Proficient Communication Skills
Proficient Data Collection and Analysis Skills
Proficient Planning and Organizing Skills