Store Manager I NIKE I UAE

Gulf Marketing Group (GMG Group); Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead and inspire a team in a fast-paced retail environment. This role involves driving sales, optimizing store operations, and ensuring exceptional customer service. The ideal candidate will possess a strong background in retail management, with a focus on achieving financial objectives and maintaining high standards of visual merchandising. Join a forward-thinking organization that values innovation and teamwork, and make a significant impact in the well-being sector across the region.

Qualifications

• Proven experience in retail management with a focus on sales and customer satisfaction.
• Strong understanding of inventory management and visual merchandising techniques.

Responsibilities

• Drive sales and manage store operations to meet financial targets.
• Oversee customer service delivery and staff training in inventory techniques.

Skills

Sales Management

Customer Service

Inventory Management

Visual Merchandising

Team Leadership

Education

Retail Management Experience

Fluency in English

Job description

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the job :

The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation, and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.

Core Responsibilities :

• Communicates store targets to the team and drives sales to achieve financial objectives.
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft policies.
• Oversees and monitors all point of sales activities in the store, including sales transactions, customer orders and payments, registering sales, maintaining inventory updates, providing service, handling returns and refunds, and gathering consumer feedback.
• Oversees cash transaction entry and management (petty cash, POS cash elements, change floats).
• Regularly audits store administration and resolves issues; assists in annual stock counts and spot checks.
• Monitors and handles customer complaints, taking corrective actions in line with policy; responds to feedback promptly and professionally.
• Tracks and evaluates brand sales performance, researches market trends and competitor activities to identify critical business factors, and proposes action plans to increase sales and profitability.
• Analyzes sales reports and provides insights to maximize stock potential; reports on new and core collection performance.
• Maintains high standards for window and in-store displays according to merchandising guidelines.
• Oversees inventory management, including stock availability, order management, back store management, and stock movement within the store.
• Ensures accurate stock merchandise management, including stock aging, loss, and space management.
• Coordinates with the facilities department on repairs or replacements of furniture or equipment; supports maintenance standards to optimize asset life.
• Maintains staffing levels aligned with operational needs; prepares schedules and ensures adequate shift coverage.
• Considers seasonal peaks and promotional events when preparing forecasts and staff rosters.
• Ensures team training in inventory management techniques, including inbound goods movement, receiving, stocking, restocking, transfers, and managing discrepancies.

Qualifications :

• Fluent in English (written and spoken).
• Industry expertise.
• Product/category knowledge.
• Retail experience in GCC.

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