Technical Support Engineer - End User Support

Intertec Systems LLC; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in Dubai is seeking a Field Support Engineer to provide end-user support. The role involves hardware setup, software installation, and troubleshooting technical issues. Ideal candidates should have strong problem-solving skills and experience in IT support.

Qualifications

• 4+ years of experience in technical support.
• Graduation required.

Responsibilities

• Install, configure, and maintain desktop computers and peripherals.
• Provide technical support via phone, email, or in-person.
• Diagnose and resolve hardware/software issues.

Skills

Technical Support

Problem Solving

Communication

Multitasking

Education

Diploma in Computers

Bachelor of Technology/Engineering in Computers

Bachelor of Science in Computers or Electronics

Tools

ServiceDesk Plus

Job description

Job Title: Field Support Engineer

Qualifications: Diploma in Computers, Bachelor of Technology/Engineering in Computers, or Bachelor of Science in Computers or Electronics.

Nationality: Male

Vacancy: 1

Job Description

Purpose: Provide end-user support as a Field Support Engineer.

Qualifications: Graduation required.

Certifications: CCNA, MCSA, CompTIA A+

Experience: 4+ years.

Responsibilities

1. Hardware Setup: Install, configure, and maintain desktop computers, printers, and peripherals.
2. Software Installation: Install and configure operating systems, office applications, and other user-required software.
3. System Configuration: Set up user accounts, permissions, and security settings per organizational policies.
4. End-User Assistance: Provide technical support via phone, email, or in-person; troubleshoot hardware and software issues.
5. Problem Diagnosis: Identify, diagnose, and resolve hardware/software issues; escalate when necessary.
6. Remote Support: Use remote desktop tools for troubleshooting and assistance.
7. Network Configuration: Set up and troubleshoot wired and wireless networks.
8. Connectivity Issues: Diagnose and resolve network connectivity problems, including IP conflicts and VPN issues.

Technical Skills / Competencies

• Hands-on experience with Windows and Mac OS.
• Experience supporting end-users, including top management.
• Knowledge of KPIs, SLAs, and ITSM tools like ServiceDesk Plus.
• Good verbal and written communication skills.
• Proficiency with office automation products and peripherals such as printers and scanners.
• Knowledge of network security practices and antivirus programs.
• Ability to perform remote troubleshooting with clear instructions.
• Strong problem-solving and multitasking skills.

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Intertec Systems has been supporting organizational IT functions since 1991 with comprehensive solutions and services.

Location: Deira Level 2, Sobha Sapphire Business Bay, Dubai, UAE - 27130