Shop Manager ll

Azadea Group; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the retail sector seeks a Shop Manager to oversee store operations, ensuring excellent customer service and maximizing sales. The ideal candidate will manage inventory, lead a team, and maintain brand standards while analyzing sales performance and market trends.

Qualifications

• At least 3 years of managerial experience; retail industry experience is a plus.
• Fluency in English and Arabic.

Responsibilities

• Supervise store operations to ensure exceptional customer service.
• Manage inventory and ensure compliance with brand standards.
• Recruit, train, and evaluate team members.

Skills

Customer Focus

Analytical Thinking

Decision-Making

Team Development

Cultural Awareness

Education

Bachelor's Degree

Tools

MS Office

Job description

Job Purpose

The Shop Manager is responsible for supervising store operations to ensure exceptional customer service, maximize sales, and profitability in line with company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards.

Responsibilities

1. Greet customers, offer assistance, and serve them to ensure their needs and complaints are addressed promptly, maintaining quality and customer service standards to foster customer loyalty.
2. Ensure a smooth and efficient receiving process for items/shipments and monitor all inventory activities such as cycle counts, stock movements, transfers, damaged items, and devolution.
3. Analyze sales performance regularly, monitor selling items, missing sizes/items, and collection rotation to identify replenishment needs, place accurate orders, and maximize sales.
4. Detect, anticipate, and provide feedback on customer needs, market trends, and competitors' activities affecting the region/market.
5. Recruit, train, motivate, and evaluate team members to ensure they possess the necessary skills and image to contribute effectively; conduct daily meetings to keep staff informed and engaged.
6. Prepare staff schedules based on budgeted hours, traffic, sales targets, and operational needs; communicate sales plans and set daily/hourly targets.
7. Log and update all commercial and operational information, including requests, on the appropriate platforms promptly and accurately.
8. Manage the annual budget by monitoring expenditures, optimizing costs, and reporting variances after validation with DM/BM.
9. Oversee the shop's image, ensuring compliance with brand standards, cleanliness, display, and maintenance of the shop, including windows, cash areas, and stock rooms.
10. Develop reports on KPIs, sales trends, inventory levels, and team productivity to support decision-making.
11. Specific for Multimedia & Lifestyle: Monitor sales data to identify trends and opportunities, optimize inventory and product offerings, and stay informed on latest trends to enhance customer recommendations and sales.

Qualifications

• Bachelor's Degree
• At least 3 years of managerial experience; retail industry experience is a plus
• Fluency in English and Arabic
• Proficiency in MS Office
• Skills for Sports Goods Retail: Knowledge of collective games, project orientation, athlete/ambassador roles, enthusiasm, contribution, empathy, entrepreneurial spirit, and responsibility
• Active participation in sports and knowledge of sporting events
• Developing and motivating others, cultural awareness, decision-making, commercial understanding, analytical thinking, customer focus, results-driven, business insight, resilience, and valuing diversity

* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or other classifications.

* We aim to provide the best experience to our candidates. Due to high application volume, we will contact only shortlisted candidates.