Key Accounts Coordinator

CSS Group; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

Ein etabliertes Unternehmen in der Logistikbranche sucht einen Key Accounts Coordinator, der für die Kundenbindung und das Wachstum von Handelsrouten verantwortlich ist. In dieser spannenden Rolle unterstützen Sie Account Manager, um starke Beziehungen zu Kunden aufzubauen und deren logistische Bedürfnisse zu erfüllen. Sie werden die erste Anlaufstelle für Kundenanfragen sein und sicherstellen, dass alle Anliegen schnell und effizient gelöst werden. Wenn Sie über fundierte Kenntnisse im Bereich Logistik und Kundenservice verfügen und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 4-5 Jahre Erfahrung in der Speditionsbranche in den VAE.
• Gutes Verständnis des Export-/Importmarktes der VAE.

Responsibilities

• Entwicklung starker Beziehungen zu zugewiesenen Kunden.
• Erstellung und Präsentation von Vorschlägen und Angeboten basierend auf Kundenbedürfnissen.

Skills

Kundenbeziehungsmanagement

Logistikprozesse

Kommunikationsfähigkeiten

Angebotserstellung

Education

Bachelorabschluss in Logistik oder Betriebswirtschaft

Job description

The Key Accounts Coordinator is responsible for assigned account or Trade Lane customer retention, volume or revenue growth and customer satisfaction. The Coordinator is primarily engaged in supporting Account Managers in managing and growing assigned accounts or trade lanes, by closely monitoring new volume growth opportunities and accounts in the pipeline.

Account or Trade Lane Management and Customer Service :

• Develop strong relationships with assigned clients, and overseas trade lane counterparts (if applicable) through timely communication and excellent customer service.
• Deliver custom solutions to client in order to simplify their logistics needs.
• Serve as the first point of contact between the client and internal operations and sales teams.
• Ensure escalated issues are managed through to resolution.
• Identify and qualify business opportunities with small and mid-size companies or assigned trade lane.
• Handle at least 80 – 100 job files / bookings per month.
• Prepare and present proposals, quotes and recommend services based on customer needs.
• Create and maintain operational SOPs and conduct internal audit for assigned accounts, as needed.
• Onboard / Implement new customers.
• Support RFQ and RFI process.

We are looking for :

• Minimum 4-5 years’ similar experience in the field of Freight Forwarding industry in UAE.
• It is preferable that the applicant has a good understanding of the UAE export / import market, shipping industry and logistics processes.
• Applicants must currently be available in UAE.
• Good communication skills in English, commands in professional email writing.

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