CSM - Customer Success Manager

Brixio; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to enhance Cloudflare service delivery in the Middle East. This pivotal role involves managing enterprise accounts, ensuring client satisfaction, and driving software adoption. You'll lead onboarding processes, coordinate projects, and provide insights to optimize client success. With a focus on growth and retention, this position offers a unique opportunity to make a significant impact in a fast-paced environment. Join a dynamic team in Dubai, where you can leverage your skills in a tax-free, diverse setting, and advance your career in a strategic role.

Benefits

Tax-free salary

Opportunity for regional leadership roles

Agile company culture

Visibility across strategic accounts

Qualifications

• 7-10 years in customer-facing roles, especially in cloud or cybersecurity.
• Experience managing enterprise accounts in sectors like banking or telecom.

Responsibilities

• Lead onboarding and planning for Cloudflare services.
• Serve as primary contact for client communications and service requests.
• Drive performance reviews and regular reporting for clients.

Skills

Cloudflare solutions (WAF, CDN, ZTNA, SASE/SSE)

Stakeholder management

Client success strategies

KPI management

Fluency in English and Arabic

Job description

Customer Success Manager - Cloudflare Integration | Dubai, UAE

Location: Dubai, UAE (Relocation supported for regional candidates)

Team: Cloudflare Integration & Cybersecurity Services

Reports to: Director of Cloudflare & Cybersecurity

Seniority Level: Mid-Level

Employment Type: Full-Time

About The Role

Brixio is seeking a Customer Success Manager (CSM) to drive our Cloudflare service delivery and client success across the Middle East. Based in Dubai (or relocating from the region), this is a highly-visible, client-facing role for someone who can confidently manage enterprise accounts, align technical delivery with business needs, and drive value throughout the post-sales lifecycle.

You will be the primary point of contact for new and strategic accounts responsible for onboarding, project coordination, renewals, and day-to-day client relationships. The role offers autonomy, impact, and growth within a fast-moving international environment.

Key Responsibilities

1. Customer Onboarding & Planning
   • Lead and structure the onboarding process for Cloudflare services
   • Create and maintain customer success plans with measurable KPIs
2. Primary Client Interface
   • Serve as the go-to contact for all client communications and service requests
   • Own the customer relationship, escalate issues when needed, and ensure client satisfaction
3. Project & Resource Coordination
   • Collaborate with our technical and delivery teams across Brixio's global offices
   • Ensure clear communication, deadlines, and successful implementation of services
4. Insights, Reporting & QBRs
   • Drive performance reviews, ROI metrics, and regular reporting (including QBRs)
   • Provide proactive recommendations based on usage, risk, and future opportunities
5. Retention & Growth
   • Own MRR and renewal targets; support upsell/cross-sell strategies with the account team
   • Actively mitigate churn and ensure high customer health scores

Required Profile

Who We're Looking For

• Location: Already in Dubai OR open to relocating (must have prior Middle East experience with enterprise clients)

Experience

• 7-10 years in customer-facing roles (CSM, TAM, Post-sales, or CX) in cloud, cybersecurity, or networking
• Has managed demanding enterprise accounts (e.g., banking, telecom, public sector)
• Proven ability to drive software adoption, retention, and client success

Skills

• Strong understanding of Cloudflare solutions (WAF, CDN, ZTNA, SASE/SSE)
• Confident in leading QBRs, managing stakeholders, and resolving service issues
• Fluent in English and Arabic
• Comfortable with KPIs tied to MRR, and ARR growth

Benefits

Why Join Brixio

• Strategic Cloudflare partner across EMEA
• Agile company with global talent and local delivery power
• High-impact role with visibility across strategic accounts
• Opportunity to grow into regional leadership or technical advisory roles
• Based in Dubai - tax-free, diverse, and tech-driven