Senior Business Analyst / Process Transformation Lead (Insurance) (m/f/d)

Halian; Abu Dhabi; On-site; AED 90,000 - 140,000; Full time

Job summary

An established industry player is seeking a Senior Business Analyst with expertise in financial services and a passion for process improvement. In this role, you will analyze workflows and drive operational excellence across various functions, including distribution, underwriting, and customer service. You will lead initiatives to streamline processes, enhance customer experiences, and ensure compliance with regulatory standards. If you possess a strong background in process reengineering and exceptional stakeholder management skills, this role offers a unique opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years experience as a Project Manager/Business Analyst in Financial Services.
• Strong background in process reengineering and operational optimization.

Responsibilities

• Map and analyse business processes across ADNIC functions.
• Identify inefficiencies and recommend scalable improvements.
• Lead workshops and collaborate with stakeholders.

Skills

Business Analysis

Process Improvement

Stakeholder Management

Problem Solving

Communication

Education

Bachelor's degree in Business

Bachelor's degree in Engineering

Bachelor's degree in Finance

Bachelor's degree in Information Systems

Tools

Microsoft 360

Visio

7QC tools

Job description

We are looking for a Senior Business Analyst with financial services/insurance industry expertise and a passion for process improvement. In this role, you will analyse workflows, uncover inefficiencies, and drive operational excellence across the value chain including Brokers/Customers, distribution, underwriting, claims, policy operations, finance, and customer service teams. You will lead an initiative to streamline the E2E process, enhances customer experience, and ensures compliance.

Job Description:

• Map and analyse business processes across ADNIC functions.
• Identify inefficiencies and recommend scalable improvements.
• Develop clear documentation: BRDs, process flows, customer journey maps.
• Lead workshops and collaborate with senior to mid-level internal/external stakeholders and technical teams.
• Track performance metrics to measure the success of initiatives.
• Support change management and champion continuous improvement.
• Ensure regulatory and compliance standards are embedded in procedures and processes.
  
  

Qualifications:

• Bachelor's degree in Business, Engineering, Finance, Information Systems, or related field.
• 5+ years experience as a Project Manager/Business Analyst in the Financial Services
• Strong background in process reengineering and operational optimization.
• Expertise in use of Microsoft 360, Visio, etc.
• Exceptional communication, problem-solving, and stakeholder management skills
• Certifications: CBAP, Lean Six Sigma (Green or Black Belt), PMI-PBA.
• Proficient in use of 7QC tools
• Preferred - Experience with core insurance systems (Policy Admin, Claims, Billing).
• Basic knowledge of UAE insurance regulations and regional compliance landscape
  
  

Senior Business Analyst / Process Transformation Lead (Insurance) in Abu Dhabi, United Arab Emirates