Customer Care Representative

Tavola; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading company in Dubai is seeking a Customer Service Executive who is passionate about delivering exceptional service. The role involves handling customer inquiries across multiple platforms, processing orders, and ensuring customer satisfaction. Ideal candidates will have a professional demeanor, proficiency in English and Arabic, and a collaborative spirit. Fresh graduates are encouraged to apply, making this an excellent opportunity for those eager to start their career in customer service.

Qualifications

• 0-3 years of experience in customer service or related field.
• E-commerce background preferred.

Responsibilities

• Maintain a positive attitude and respond to customer inquiries.
• Process orders using Magento and Shopify.
• Coordinate with fulfillment teams for timely shipments.

Skills

Customer Service

Teamwork

Planning and Organization

E-commerce

Education

Professional with 0-3 years of experience

Fresh graduate

Tools

Magento

Zendesk

Job description

Are you passionate about delivering exceptional customer service? We are looking for a customer service executive who is ready to tackle customer issues with a positive and empathetic approach. This role demands proficiency in English and Arabic, a professional demeanor with customers and team members alike, and the flexibility to work from the office one or two days a week. If you're eager to contribute to a team that values service excellence, we want to hear from you.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries through various channels such as WhatsApp, Tavolashop.com chat widget, Facebook chat, Emails, Instagram, and phone calls.
• Acknowledging and resolving customers complaints.
• Processing orders in Magneto, Shopify and other order management systems
• Coordinating with local fulfillment teams and delivery partners to ensure customers shipping addresses are correct and that shipment is done on time.
• Perform off-site payments using payment links for special orders or customers who can’t use payment options on Tavolashop.com.
• Check and respond to customer reviews submitted on Google My Business.
• Support Tavola Studio team by communicating complimentary classes vouchers to identified customers.

Key Competencies

• Professional with 0-3 years of experience in a similar role: Magento, OTO and/or Zendesk knowledge is a plus.
• Fresh graduate who thinks you can do the best in this role? Don’t worry, you can still apply.
• Attitude – great personality who takes new challenges with a smile.
• Teamwork – Collaborative work with colleagues to achieve CS function goals.
• Planning and Organization – Good time management, attention to details, and customer centric.
• E-commerce background (preferred)