Business Development Manager-DBC PL Fulfillment

Mashreq Corporate & Investment Banking Group; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage a team of PL Sales Fulfillment Agents. This role involves developing and implementing effective sales strategies, ensuring the team meets their KPIs, and driving business growth through innovative cross-selling techniques. The ideal candidate will have a strong background in sales management, excellent people skills, and the ability to thrive under pressure. Join this forward-thinking organization to make a significant impact in a collaborative environment focused on enhancing customer experiences and achieving ambitious goals.

Qualifications

• Over 10 years of experience in a supervisory role, with at least 3 years managing teams.
• Strong sales, retention, and customer focus skills.

Responsibilities

• Manage a team of PL Sales Fulfillment Agents to meet sales targets.
• Drive business development and maximize profits through new client acquisition.

Skills

People Management

Sales Strategy Development

Customer Focus

Creative Thinking

Pressure Management

Education

University Graduate

Job description

Job Responsibilities and Requirements

The role involves managing a team of PL Sales Fulfillment Agents to meet sales targets, developing and implementing sales strategies, and maintaining service standards. Key responsibilities include:

1. Ensuring all sales KPIs/KPAs are met and the sales team achieves targets while growing the portfolio through cross-selling in line with bank policies.
2. Handling face-to-face customer requests and ensuring timely collection of physical documents as per standards.
3. Liaising between the team and business units to meet goals within regulatory frameworks.
4. Driving business development in coordination with the Product Team to maximize profits through new client acquisition and upselling/cross-selling.
5. Maintaining data accuracy with BIU Team and managing performance regularly to optimize productivity.
6. Managing headcount and hiring plans within the annual budget.
7. Analyzing lead quality and providing feedback to improve sales and lead generation.
8. Managing SLA and process reviews, and updating SOPs collaboratively with governance teams.
9. Ensuring service quality and TAT adherence to prevent customer complaints while working within governance frameworks.
10. Collaborating with business partners and stakeholders to identify opportunities and enhance customer experience.
11. Operating effectively in a call center environment, engaging with various managerial and operational teams.
12. Recommending process improvements based on root cause analysis and managing crises effectively.
13. Resolving internal and customer issues, and making strategic decisions on telesales operations, training, and team management.
14. Conducting performance appraisals and managing work schedules and lead generation quotas.

Minimum requirements include:

• University Graduate
• Excellent people management skills
• Over 10 years of experience in a similar supervisory role, with at least 3 years managing teams
• Strong sales, retention, customer focus, creative thinking, and ability to work under pressure