VIP/Elite Relations Manager

Tiger Group; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A senior-level role focused on delivering exceptional after-sales service in the real estate sector. Responsibilities include managing client relationships, ensuring satisfaction, and coordinating with various departments. Ideal for individuals with strong customer service skills and experience in real estate.

Qualifications

• Proven experience in customer service or client relationship roles within real estate.
• Fluent in English; Arabic is an asset.

Responsibilities

• Act as a trusted point of contact for high-value investors and clients post-sale.
• Manage after-sales processes, including handovers and documentation.
• Monitor client satisfaction levels and proactively identify areas for improvement.

Skills

Customer Service

Communication

Conflict Resolution

Leadership

Tools

CRM Software

Microsoft Office

Job description

Job Summary:

A senior-level role dedicated to ensuring premium after-sales service to investors and clients in the real estate sector. The main focus is on delivering exceptional customer care, maintaining strong, long-term relationships, and ensuring ongoing satisfaction and loyalty after the sale. Just so you know, this position is not sales-related. It is focused on customer service and post-sale relationship management.

Key Responsibilities:

• Act as a trusted point of contact for high-value investors and clients post-sale.
• Ensure client satisfaction through consistent follow-up, support, and issue resolution.
• Manage after-sales processes, including handovers, documentation, and service updates.
• Handle client inquiries, feedback, or concerns in a timely and professional manner.
• Coordinate with relevant departments (engineering, legal, finance, property management) to address client needs efficiently.
• Develop loyalty initiatives and engagement strategies to enhance investor retention.
• Monitor client satisfaction levels and proactively identify areas for improvement.
• Maintain accurate records of interactions and follow-ups through CRM systems.
• Provide regular reports and insights to management on client trends and service quality.

Key Skills & Qualifications:

• Proven experience in customer service or client relationship roles within real estate.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to manage VIP/investor accounts and maintain high levels of professionalism.
• Deep understanding of the real estate post-sale process.
• Proficient in CRM software and Microsoft Office tools.
• Leadership qualities with the ability to mentor junior team members.
• Fluent in English; Arabic is an asset.