Key Account Manager

Savola Foods Company; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic professional to oversee operations in the Consumer Goods division. This role involves ensuring compliance with policies, cultivating strong customer relationships, and driving sales growth through strategic planning. You will collaborate with various internal teams to deliver exceptional service while monitoring performance against KPIs. If you are passionate about customer satisfaction and continuous improvement, this is an exciting opportunity to make a significant impact in a thriving environment.

Qualifications

• Strong background in customer relationship management and sales.
• Experience in developing strategic plans for key accounts.

Responsibilities

• Oversee daily operations ensuring compliance with policies.
• Develop strong relationships with key customers and address concerns.

Skills

Customer Relationship Management

Sales Strategy Development

Cross-Functional Collaboration

Performance Monitoring

Issue Resolution

Education

Bachelor's Degree in Business Administration

Master's Degree in Marketing

Job description

Operational Supervision

Oversee the daily operations of the Consumer Goods (CG) division, ensuring that all processes are executed in line with approved policies, procedures, and compliance standards.

Customer Relationship Management

Develop and maintain strong, long-term relationships with key customers. Serve as the primary point of contact between the company and major accounts. Regularly engage with customers to understand their evolving needs, challenges, and business goals.

Sales & Profitability

Achieve sales and margin targets for the assigned division. Identify growth opportunities within key accounts to increase sales volume and profitability. Develop and execute strategic account plans to meet or exceed sales goals.

Cross-Functional Collaboration

Work closely with internal teams such as marketing, supply chain, and customer service to ensure seamless service delivery. Coordinate with the marketing department to create targeted promotional materials and campaigns for key customers.

Customer Support & Training

Ensure high levels of dedicated customer support. Monitor and ensure timely completion of staff training schedules related to customer service and product knowledge.

Performance Monitoring

Track key account performance against sales targets and KPIs. Prepare and present regular performance reports, sales forecasts, and market insights to senior management.

Issue Resolution & Customer Satisfaction

Address customer concerns and issues in a timely, professional manner. Maintain a high level of customer satisfaction by delivering exceptional service and value-added support.

Strategic Planning

Develop and implement strategic plans for key accounts that align with the company’s broader business objectives.

Continuous Improvement

Contribute to the identification of opportunities for continuous improvement of systems, processes, and practices considering international best practices, business process improvements, cost reduction, and productivity enhancement.

Reporting

Prepare reports timely and accurately to meet Savola and CG department requirements.

Health, Safety, & Environment

Monitor adherence to all relevant safety and environmental management procedures and controls to guarantee employee safety, legislative compliance, high-quality product/service delivery, and a responsible environmental attitude.

Related Assignments

Perform other related duties or assignments as directed.