Guest Relations Supervisor

Hilton Hotels; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a Guest Relation Supervisor to enhance guest experiences through personalized service and effective communication. The ideal candidate will excel in customer service, adapt to various situations, and work well under pressure. Join us to create memorable impressions for our guests.

Qualifications

• Excellent communication and interpersonal skills required.
• Experience with MS Office and Outlook preferred.

Responsibilities

• Maintain an open eye attitude to enhance departmental performance.
• Handle guest feedback until full satisfaction is achieved.
• Deliver personalized service to enhance guest comfort.

Skills

Communication

Customer Service

Flexibility

Teamwork

Independence

Tools

MS Office

Outlook

Job description

Job Responsibilities

1. Maintain an open eye attitude at all times to enhance departmental performance.
2. Review VIP reservations, ensure proper handling of VIPs and groups, and manage amenity orders and guest resumes.
3. Monitor the handling of special reservation requests.
4. Handle or monitor guest feedback until full satisfaction is achieved.
5. Provide courteous, efficient call handling and service to meet and exceed guest expectations.
6. Receive and perform pre-shift handovers to ensure seamless communication.
7. Communicate guest needs promptly to relevant departments for seamless service.
8. Prepare in-room guest letters and communication documents as needed.
9. Assign rooms for arrivals and future reservations based on occupancy.
10. Coordinate with Housekeeping to block and prepare rooms for early arrivals.
11. Review VIP arrival reports for the next three days and update as necessary.
12. Deliver personalized service, using guest names to create memorable impressions.
13. Act as an in-house ambassador, establishing personal contact to enhance guest comfort and care.

Additional Information

In line with UAE localization regulations, Hilton Yas Island aims to meet and exceed UAE National hires as guided by MOHRE and DCT Abu Dhabi.

Candidate Profile

What are we looking for?

A Guest Relation Supervisor should:

• Have excellent communication and interpersonal skills
• Be committed to high-level customer service
• Be flexible and adaptable to various work situations
• Work well under pressure
• Be capable of working independently or in teams
• Have experience with MS Office and Outlook

Preferred additional capabilities include knowledge of hospitality.

Additional Details

Industry: Hotels, Hospitality

Departments: Chefs, F&B, Front Desk

Keywords: Guest Relations Supervisor

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