Housekeeping Supervisor

Holiday Inn; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a Housekeeping Supervisor to oversee cleanliness and guest satisfaction. The role involves supervising staff, managing cleaning schedules, and ensuring high standards are met. Ideal candidates will have 1-2 years of experience in a similar role at a city hotel and possess strong interpersonal skills.

Qualifications

• 1 to 2 years of experience in a similar role within a 4* or 5* city hotel in Dubai.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Supervise room attendants and maintain cleanliness in all areas.
• Collaborate with staff for VIP arrivals and ensure proper cleaning standards.
• Manage staff schedules and maintain knowledge of hotel facilities.

Skills

Detail-oriented

Interpersonal skills

Teamwork

Flexibility

Adaptability

Tools

Opera

Job description

As our Housekeeping Supervisor, you will play a crucial role in ensuring the cleanliness, comfort, and overall satisfaction of our guests. Some of your main responsibilities will include:

1. Supervise room attendants on maintenance of cleanliness in all guestrooms, corridors, service areas, and other designated areas.
2. Assist and supervise the release of guestrooms into Inspected status.
3. Collaborate closely with Room Attendants to prepare for VIP arrivals or group delegations.
4. Maintain neatness and full stock of Room Attendants' trolleys at all times.
5. Control service stations effectively, monitoring par stock levels to minimize logistics movement.
6. Ensure all occupied rooms are cleaned and properly checked.
7. Verify that Room Attendants complete their Check Lists and follow up on remarks.
8. Report missing items or damages immediately to the Housekeeping Manager.
9. Address urgent tasks such as cleaning or repairing soiled or damaged curtains, carpets, upholstery, and equipment.
10. Ensure cleaning of shower curtains, pillows, bedspreads, duvets, blankets, and under furniture according to standards.
11. Follow up on maintenance requests and liaise with Engineering and Front Office for guest requests.
12. Check vacant rooms daily for discrepancies and follow up on 'Do Not Disturb' signs.
13. Supervise the proper use of equipment and chemicals, minimizing wastage.
14. Handle keys responsibly, ensuring they are signed in and out properly.
15. Perform other duties as assigned and assist in all housekeeping activities.
16. Build an efficient team by supporting employee welfare, safety, and development.
17. Communicate clearly with staff and provide training to enhance skills and multi-skilling.
18. Maintain knowledge of hotel facilities, activities, and promotions to inform guests accurately.
19. Ensure staff adhere to policies on fire safety, hygiene, health, and safety regulations.
20. Participate in meetings and conduct regular shift briefings.
21. Maintain an efficient roster to optimize productivity, especially during peak and low occupancy periods.
22. Plan cleaning schedules to ensure availability of inspected rooms for guests.
23. Manage Lost & Found items promptly.
24. Assist in planning staff vacation schedules.
25. Coordinate with Engineering, Front Office, and Laundry departments for smooth operations.

What we need from you

The ideal candidate should have 1 to 2 years of progressive experience in a similar role within a 4* or 5* city hotel in Dubai, with familiarity with Opera. You should be detail-oriented, capable of handling technical aspects of housekeeping, and able to work under pressure in a fast-paced environment. Strong interpersonal skills, teamwork, flexibility, and adaptability are essential. Availability to work shifts, weekends, and public holidays is required.

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