Assistant Manager - Spa Operations - Jumeirah Marsa Al Arab (National Talent)

Jumeirah; United Arab Emirates; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player in luxury hospitality is seeking an Assistant Manager for its Spa Team. This role involves overseeing a dedicated therapy team, ensuring exceptional guest service, and driving revenue while maintaining high operational standards. The ideal candidate will be a UAE National with a Bachelor's degree and experience in luxury hospitality. Join a team that values innovation and excellence, offering a vibrant work environment and opportunities for career growth. Enjoy a tax-free salary and a variety of employee benefits that enhance your career in one of the most prestigious brands in the hospitality sector.

Benefits

Generous F&B benefits

Reduced hotel rates

Excellent leave

Health care package

Flights home

Life insurance

Functional incentives

Qualifications

• Experience in luxury hospitality management with a focus on spa services.
• Ability to develop and enforce standard operating procedures.

Responsibilities

• Oversee therapy team and ensure service excellence.
• Maximize spa revenue and control costs effectively.

Skills

Leadership

Customer Service

Financial Management

Training Development

Marketing Skills

Education

Bachelor's Degree

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Designed as a destination in its own right, Jumeirah Marsa Al Arab sets a new standard in global hospitality. Featuring an avant-garde design by architect Shaun Killa, Jumeirah Marsa Al Arab includes a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina by D-Marin and The Fore, where four restaurants join together to bring guests the best dishes from around the world.

Explore new worlds of wellness, gastronomy and mixology. Spacious rooms and residences all come with outdoor terraces and floor-to-ceiling windows designed to maximise their shimmering views across the Arabian Gulf. Landscaped grounds conceal five pools that cater to the needs of every visitor, from families to spa seekers. Wellness is redefined with three floors of spa space, where there are dedicated women only spaces and where treatment rooms segue to private terraces and the ocean beyond. Meanwhile, the look and feel of the 10 restaurants and 9 bars are inspired by destinations across the world and designed to appeal to a well-travelled clientele.

Guests are invited to spend precious time with family and friends, celebrate or simply enjoy the quiet luxury of time by the water.

About the Job:

An opportunity has arisen for an Assistant Manager (National Talent) to join our Spa Team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Oversee and take responsibility for the therapy team, ensuring they deliver optimum service to guests, while also constructing a department training plan and facilitating career development for colleagues.
• Develop and enforce adherence to all treatment standard operating procedures (SOPs) and establish strong product quality measures within the department to ensure consistent service excellence.
• Maximize profit by driving revenues and controlling costs within the spa business, assisting in achieving budget through planned initiatives, and directing the spa team to achieve success where everyone contributes to financial goals.
• Ensure a consistent great experience that exceeds expectations and meets required standards, maintaining innovation and originality in spa experiences to enhance guest satisfaction.
• Direct operations of the facility with short and long-range strategic planning to ensure cost-effectiveness and efficiency, establishing and executing departmental goals.
• Promote and sell customized spa programs, packages, and promotions to conference groups and prospective spa guests, identifying new business and marketing opportunities, and collaborating with hotel public relations and advertising efforts.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• UAE National with a Family Book as per government requirements
• Bachelor's Degree from an accredited and renowned University.
• Previous experience in a similar position in a 5 Star Luxury Hospitality
• Experience in conducting and designing trainings needed
• Flexible and adaptable to changing business needs and processes

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.