AVP & Manager- ATM

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Join a leading financial institution in the UAE, where you will play a crucial role in managing ATM and CDM reconciliation processes. This position offers the opportunity to leverage your banking expertise and managerial skills to ensure efficient operations and risk management. You will be responsible for handling disputes, managing project activities, and improving processes to enhance service quality. If you are looking to make a significant impact in a dynamic environment, this role is perfect for you.

Qualifications

• 5-8 years of banking sector experience, including managerial roles.
• Strong understanding of ATM/CDM reconciliation processes.

Responsibilities

• Manage ATM/CDM reconciliation and settlement activities.
• Resolve discrepancies and handle customer complaints efficiently.

Skills

Reconciliation Management

Dispute Resolution

General Ledger Accounting

Risk Management

Project Management

Education

Bachelor’s degree in Business Economics

Bachelor’s degree in Commerce

Bachelor’s degree in Finance

Tools

Intellimatch

Job description

Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.

Job Description

JOB PURPOSE:

Responsible for FAB ATM & CDM Network reconciliation BAU and project activities, including:

1. Handling ATM/CDM reconciliation settlement cases, recognizing disputes related to reconciliation of ATM accounts, balancing the GL accounts, and investigating discrepancies of ATM & CDM Shortage/Overage transactions according to the Reconciliation and Exception Management processes and procedures.
2. Reviewing General Ledger accounts to identify any funds at risk and amounts related to settlement cases promptly.
3. Managing project activities related to Reconciliation system and processes.
4. Responding to and resolving ATM/CDM channel complaints within the allocated TAT.
5. Applying judgment and factual skills to make decisions in issue resolution and escalation.
6. Adhering to service levels and escalation matrices to meet BAU requirements for CRM Central Bank and Chargeback cases.

Job Context

Service

1. Ensuring availability of scheduled reports for all FAB ATMs & CDMs for reconciliation activities.
2. Reviewing ATM & CDM GL accounts for risks and settlement issues.
3. Liaising with ITD for EJ’s not generated on the system and resolving discrepancies post-reconciliation.
4. Advising Core Processing on transaction passing for ATM/CDM GLs and settlement transactions, including customer dispute handling.
5. Reviewing and verifying customer complaints related to ATM/CDM in CRM & CB, chargeback, Dubai first cases.
6. Coordinating with Core Processing and CIT for cash replenishment and dispute resolution.
7. Escalating discrepancies as per SOP and preparing RAG files for records.
8. Providing transaction details for settlement inquiries with the Central Bank.
9. Liaising with Records management for ATM/CDM physical roll delivery in the absence of EJ records.
10. Updating line manager on pending cases with justifications.
11. Reviewing and submitting AOV for ATM & CDM accounts via PVR system.
12. Preparing ADHOC reports from the Intellimatch system.
13. Supporting project activities related to reconciliation system enhancements.
14. Covering additional responsibilities during staff leave or absence.

Risk

1. Executing workflows considering risks and frauds, and adhering to control procedures.
2. Escalating exceptions per BAU and escalation matrices to manage risks effectively.
3. Ensuring outstanding items are accurately reflected on the reconciliation system.

Efficiency

1. Executing tasks efficiently without compromising risk management and service quality.
2. Providing suggestions for process improvements to enhance quality and efficiency.
3. Focusing on delivering quality, error-free services to clients.
4. Providing feedback on outstanding issues to management.

Qualifications & Experience:

Minimum Qualification:

• Bachelor’s degree in Business Economics, Commerce, Finance, or related discipline.

Minimum Experience:

• 5-8 years of relevant banking sector experience, including 3-5 years in similar managerial roles within Core Processing functions.