IT Support Specialist

Asico Real Estate; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated IT Support Specialist to join their team. In this pivotal role, you will provide first-line technical assistance, ensuring that all employees have the necessary tools and support to work efficiently. You will troubleshoot and resolve various IT issues, assist in setting up workstations for new hires, and maintain IT inventory. This position offers a fantastic opportunity to enhance your technical skills while contributing to a collaborative and supportive work environment. If you are passionate about technology and enjoy helping others, this role is perfect for you.

Qualifications

• 1-3 years of experience in technical support or helpdesk roles.
• Good knowledge of Microsoft Windows and Office 365.

Responsibilities

• Respond to IT support requests via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues.

Skills

Microsoft Windows

Office 365

Desktop Troubleshooting

Communication Skills

Interpersonal Skills

Education

Diploma in IT

Bachelor's degree in Computer Science

Job description

About the Role:

We are seeking a reliable and service-oriented IT Support Specialist to provide first-line technical assistance to our staff. This role ensures that all employees have the tools and support they need to operate efficiently and with minimal downtime.

Key Responsibilities:

• Respond to IT support requests via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues on desktops, laptops, printers, and mobile devices.
• Install and configure computer systems and applications.
• Maintain IT inventory and log all support interactions and resolutions.
• Assist in setting up workstations and IT equipment for new employees.
• Escalate unresolved issues to the IT Administrator or external vendors.
• Provide basic training and guidance to staff on system usage and security practices.
  
  

Requirements:

• Diploma or Bachelor's degree in IT, Computer Science, or related field.
• 1-3 years of experience in technical support or helpdesk roles.
• Good knowledge of Microsoft Windows, Office 365, and desktop troubleshooting.
• Strong communication and interpersonal skills.
• Ability to work independently and handle multiple tasks efficiently