Operations Lead - Cards (12 Months Contract)

Transguard Workforce Solutions; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Lead for Card Operations in Dubai. This pivotal role involves managing reconciliation and settlement processes, executing chargeback operations, and ensuring seamless integration of systems. The ideal candidate will be proficient in card operations systems and possess strong analytical skills. With a focus on streamlining processes and training teams, this position offers an exciting opportunity to make a significant impact in a dynamic environment. If you are passionate about operational excellence and have a keen eye for detail, this role is perfect for you.

Qualifications

• Strong focus on reconciliation and settlement processes for card operations.
• Proficient in card operations systems and software.

Responsibilities

• Manage card operations processes and ensure system integration.
• Prepare quarterly reports and execute chargeback processes.

Skills

Reconciliation and Settlement Processes

Card Operations Systems (CMS)

Transaction Testing

General Ledger Management

Chargeback Processes

English Proficiency

Arabic Language

Job description

Transguard Workforce Solutions is the UAE's leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are currently recruiting for an Operations Lead - Cards for our client to be based out of Dubai Office.

Purpose-

The Card Operations Lead will play a pivotal role in managing card operations processes, ensuring seamless integration of systems for daily operational activities. This role involves reconciliation and settlement processes, chargeback processes, and quarterly reporting for the schemes. The candidate will also be involved in testing transactions, clearing, and settlement processes, and resolving issues with the technology team.

Responsibility-

• Execute card operations processes and integrate systems for daily activities.
• Analyze Scheme mandates and support the implementation of changes to align with said mandates.
• Manage reconciliation and settlement processes for Clint.
• Execute chargeback processes for accounts and manage settlements.
• Prepare quarterly reports for the schemes.
• Test transactions, clear transactions, and manage settlement processes.
• Identify and resolve issues with the technology team.
• Manage General Ledgers (GLs) for accounts for nostro settlements, income, and expense recognitions, and chargebacks.
• Train card operations and fraud teams on scheme mandates, chargeback processes, compliance, operational processes, and reconciliation and settlement processes.
• Streamline existing processes, including automation, to reduce time consumption and errors through training and new methodologies.

Skills-

• Focus on reconciliation, settlement, and implementation of card mandates. Proficiency in English; knowledge of additional languages (Arabic is Mandatory).
• Proficiency in card operations systems (CMS) and software.
• Knowledge of reconciliation and settlement processes for Cards.
• Familiarity with General Ledger (GL) setup and management.
• Experience with transaction testing and settlement processes.