Assistant Manager Guest Relations

Accor; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dedicated Assistant Manager for their Guest Relations team. This role involves managing daily operations, ensuring personalized experiences for guests, and collaborating with various departments to enhance guest satisfaction. Ideal candidates will have a strong background in guest-facing roles, excellent communication skills, and a passion for service excellence. Join a team that values quality and strives to create unforgettable experiences in a stunning beach resort setting.

Qualifications

• 2-3 years of experience in a guest-facing role in luxury hospitality.
• Fluency in English; additional languages are a plus.

Responsibilities

• Assist in managing daily operations of the Guest Relations team.
• Handle guest feedback and complaints efficiently.
• Coach and mentor Guest Relations team on service standards.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Job description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

Assist in managing the daily operations of the Guest Relations team.

Greet and engage VIPs, long-stay guests, and repeat visitors to ensure a personalized experience.

Handle guest feedback and complaints efficiently, ensuring prompt resolution and follow-up.

Support in coordinating special requests, amenities, and celebrations (e.g., birthdays, anniversaries).

Collaborate with Front Office, Housekeeping, F&B, and other departments to enhance guest satisfaction.

Ensure accurate guest profile updates and usage of guest preference data.

Monitor guest satisfaction scores and implement improvement strategies.

Coach and mentor Guest Relations team and other Front Office staff on service standards and guest engagement.

Maintain a strong presence in the lobby and other guest areas.

Uphold brand standards and ensure consistent delivery of service excellence.

Qualifications

Minimum 2-3 years of experience in a guest-facing role, preferably in luxury hospitality.

Excellent communication and interpersonal skills.

Problem-solving mindset with a focus on guest satisfaction.

Fluency in English; additional languages are a plus.

Flexibility to work varied shifts, weekends, and holidays.

Assistant Manager • Fairmont Bab Al Bahr - Abu Dhabi, Abu Dhabi, United Arab Emirates