Manager, Customer Success

Zscaler; United Arab Emirates; Remote; AED 150,000 - 200,000; Full time

Job summary

A leading company in cybersecurity is seeking an experienced Manager for their Customer Success team in the UAE. The role involves aligning strategic programmes, nurturing team growth, and ensuring customer satisfaction. Ideal candidates have a strong background in SaaS and leadership experience, with a focus on Internet and Security technologies. Join a collaborative and inclusive culture that values innovation and customer success.

Benefits

Time off plans for vacation and sick time

Parental leave options

Retirement options

In-office perks

Qualifications

• 3+ years of experience in Customer Success as a leader within a SaaS business.
• Minimum of 5 years as a field-based CSM or TAM, working with $1m+ accounts.

Responsibilities

• Aligning the team on Customer Success strategic programmes.
• Nurturing the team in their career growth with feedback and skill gap analysis.
• Hiring and developing great people.

Skills

Customer Success

Leadership

Education

Degree

Tools

Internet and Security technologies

Job description

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

We're looking for an experienced Manager to join our Customer Success team in the UAE. Reporting to the VP CS EMEA, you'll be responsible for:

• Aligning the team on the Customer Success strategic programmes, driving these goals operationally. You will help ensure the team builds great relationships with their customers, guaranteeing adoption of the platform, maintaining a high level of customer experience - meeting customers' requirements
• Nurturing the team in their career growth, with regular feedback, skill gap analysis and enablement recommendations
• Supporting and driving the right behaviours through coaching and contributing to the success of our customers. Working with customers to ensure value realisation and optimal customer experience. Keeping a calm head to manage escalations, alongside providing technical leadership
• Hiring and developing great people

What We're Looking for (Minimum Qualifications)

• 3+ years of experience in Customer Success as a leader within a SaaS business
• Minimum of 5 years as a field-based CSM or TAM, working with $1m+ accounts
• Minimum education to Degree level

What Will Make You Stand Out (Preferred Qualifications)

• A technical background in Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN or WAN Optimization
• Direct management experience with demonstrated leadership - improving management of costs, methods, and staffing

#LI-NF2

#LI-REMOTE

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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