Shift Supervisor / Shift Manager

International Outsourcing Consulting Services; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the QSR sector is seeking a dynamic supervisor to lead a fast-paced team. This role involves maintaining service excellence, managing staff, and ensuring compliance with food safety regulations. The ideal candidate will thrive in a high-pressure environment, showcasing strong leadership and communication skills. Join a vibrant team where your contributions will directly impact customer satisfaction and operational success. If you're passionate about the food service industry and ready to take on new challenges, this opportunity is perfect for you!

Qualifications

• Proven experience in a supervisory or managerial role within the QSR industry.
• Strong leadership and communication skills essential for team management.

Responsibilities

• Maintain fast service speed and assemble orders efficiently.
• Process large food orders and ensure cleanliness and hygiene.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Food Safety Knowledge

Tools

Microsoft Office

Point-of-Sale Systems

Job description

Role & Responsibilities

1. Maintain a fast speed of service, especially during all times.
2. Take orders from customers and input their selections into the restaurant's computer systems.
3. Assemble orders on trays or in bags depending on the type of order.
4. Process large food orders for events.
5. Count & verify your till at the end of each shift and deposit money in the safe.
6. Clean your station thoroughly before, during, and after each shift.
7. Respond to guest questions, concerns, and complaints to ensure they leave satisfied.
8. Follow all restaurant safety and security procedures.
9. Arrive on time for all shifts and stay until shift completion.
10. Maintain cleanliness and hygiene of the premises.
11. Receive and stock all materials as per SOP.
12. Maintain FIFO & inventory properly.
13. Greet each guest with a smile.

Preferred Candidate Profile

• Proven experience in a supervisory or managerial role within the QSR industry.
• Strong leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, high-pressure environment.
• Strong problem-solving and decision-making abilities.
• Understanding of food safety and health regulations.
• Proficient in basic computer software (e.g., Microsoft Office, point-of-sale systems).

Contact HR at 8105203333 / 8105703333