Airport Consultant Jobs in Dubai UAE 2023 | SOFITEL Careers

Airport Consultant Jobs in Dubai UAE 2023 | SOFITEL Careers

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Description:

Including large incentive and familiarisation groups ensuring quality service is provided which projects the Arabian Adventurers’ image and Dubai’s image as a quality destination.

Job Responsibilities

• Assist the Airport Representative by preparing/co-ordinating the availability of requirements such as name boards, visas/documents, welcome packs etc. are in order to ensure that passengers are met and assisted in a timely and professional manner
• Brief guests on the content of the Welcome Package and meet them at the respective luggage belt and assist them with issues related to lost/damaged baggage
• Report all service shortfalls and potential grievances to the Airport Representative, by monitoring service delivery, in order to ensure timely investigation and service recovery.
• Would be required to provide services for large groups and work closely in assisting and handling VIPs with extra customer service and care

Job Requirements

• More than 3 years experience in Customer Service & Customer Relations.
• 12 Years schooling or equivalent.