Cross-Border Payments, Director

Visa; Dubai; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Visa is seeking a Cross-Border Director for the GCC region to lead the development and execution of cross-border payment strategies. This hybrid role involves collaboration with various teams to optimize payment success rates and ensure regulatory compliance, requiring strong project management and communication skills.

Qualifications

• Strong understanding of Visa's Cross-Border business.
• Experience in leading complex projects and organizational change.
• Exceptional verbal and written communication skills.

Responsibilities

• Develop and execute cross-border strategy for GCC.
• Collaborate with cross-functional teams to enhance cross-border business.
• Lead cross-functional projects across the GCC.

Skills

Project Management

Communication

Customer Service Orientation

Interpersonal Skills

Presentation Skills

Job description

Role Overview: The Cross-Border Director for the GCC region is responsible for identifying and capitalizing on cross-border payment opportunities within the Visa GCC markets. This role involves developing and executing a comprehensive cross-border strategy and action plan, serving as the primary liaison with the global/CEMEA cross-border function team, and refining our in-market strategy. The candidate will drive the successful implementation of this strategy through market-leading solutions, superior marketing, advisory services, and support. This will involve close collaboration and coordination with teams from Solutions, Marketing, Corporate Communications, VCA & Marketing Services, Sales, GE, and others. Additionally, the role will integrate key initiatives within the GCC, enhance client-facing teams with data-driven insights, optimize payment success rates, and ensure regulatory compliance.

Key Responsibilities:

• Share responsibility on XBI and XBA PV targets delivery, own XBAC target delivery
• Collaborate with the regional cross-border leads and in-market cross-functional teams to leverage existing data assets and analytical models, aiming to increase cross-border volumes for clients.
• Implement best practices, proven methodologies, and tools from various global markets to enhance cross-border business within the subregion.
• Identify cross-border opportunities specific to GCC in conjunction with Country Managers, and work with local teams, CEMEA MSC, and Global Cross-Border teams to devise optimal solutions.
• Support client-facing functions with insights and initiatives to drive cross-border activity and related objectives with issuers and other clients in the GCC, engaging directly with clients when necessary.
• Lead the development and execution of a cross-functional, sub-regional GCC cross-border strategy.
• Adapt the CEMEA cross-border payments strategy and programs for the market, crafting tactical plans to meet defined goals and designing effective client relationship and business development strategies.
• Serve as the PMO for cross-functional cross-border projects across the GCC.
• Provide insights and talking points for media engagements and quarterly Travel Pulse report publications.

Reporting Structure: This client-facing role reports in a matrix structure direct reporting to GCC Head of Business and Operations and dotted line reporting to CEMEA VP Head of Cross-Border

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Desired Candidate Profile

Qualifications

A strong understanding of, or an eagerness to learn about, Visa s Cross-Border business, with an interest in leading complex cross-functional initiatives.
Ability to define strategic needs of the Cross-Border business and deliver relevant management reports to senior leadership.
Experience in leading, directing, and facilitating complex projects that drive organizational change (PMO experience is a plus)
Demonstrated customer service orientation, with exceptional interpersonal, organizational, and communication skills.
Excellent verbal and written communication skills, with a proven track record of effectively conveying messages to a diverse range of stakeholders.
Solid project management capabilities.
Confident and articulate expert, able to effectively engage with Visa senior management.
Agile and adaptable, capable of thriving in a dynamic and stressful environment.
Strong presentation skills and confidence in public speaking.

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