Head of Technical

SANIPEX GROUP; Dubai; On-site; AED 50,000 - 100,000; Full time

Job summary

Join a forward-thinking company as the Head of Technical, where your expertise will drive product success across multiple categories. This role is pivotal in ensuring compliance and performance standards are met while leading a dynamic technical support team. You'll work closely with various departments to enhance customer experiences and manage product development processes. If you have a strong background in mechanical engineering and leadership, this is an exciting opportunity to shape the future of innovative products in a diverse and inclusive environment.

Benefits

Competitive Salary

Comprehensive Training Programs

Diverse Career Paths

Learning and Development Opportunities

Qualifications

• Strong understanding of manufacturing processes and technical requirements.
• Experience managing multidisciplinary technical teams.

Responsibilities

• Lead the technical function to ensure product compliance and performance.
• Oversee Technical Support Team to resolve customer issues promptly.
• Collaborate with Quality Assurance to address technical deviations.

Skills

Technical Expertise

Leadership Skills

Problem Solving

Communication Skills

Project Management

Education

Bachelor's Degree in Mechanical Engineering

Higher Degree in a Related Field

Tools

Technical Reporting Tools

Quality Assurance Systems

Job description

About us

At Sanipex Group, we are proud to offer a unique lifestyle proposition to our customers across the Middle East, Europe, Asia, and Africa. With over 30 years of experience, we've built a strong reputation by providing a comprehensive one-stop-shop for architects, interior designers, developers, retailers, and private clients through our Retail, Trade, Project, and Digital channels. Our success is driven by a dynamic and creative team passionate about delivering outstanding products and exceptional customer experiences. We foster a culture of growth and development, offering comprehensive training programs to help our team expand their skills and capabilities. Join us and thrive in a positive, fun, and driven environment where you can take your career to new heights. With a diverse team representing over 40 nationalities, we are deeply committed to inclusion and diversity, ensuring everyone has the opportunity to succeed and make a meaningful impact.

About the role

The Head of Technical is a new position created to support the continued growth of our brands and products around the world. The role will be part of the Senior Management Team and be primarily responsible for ensuring our products meet the performance and compliance standards required in our markets. They will oversee the Technical Support Team who provide field technical support to rectify customer issues across each of our sales divisions and provide training and troubleshooting issues during sales and post-installation phases. The reports include Technical Services Manager Bathrooms: Ensures technical feasibility and product integration across bathrooms. Installation Manager Outdoor living and Appliances covering kitchens such as fridges, hobs, cookers, dishwashers, Tile and Slab specialist, technical support, a team of 16 including 11 technical support site technicians with Electricians and Plumbers, and Certification team.

The Head of Technical manages the technical expertise across the product portfolio as the in-house expert and ensures technical alignment, product performance, product compliance in line with the company objectives for our brands and products. They will work collaboratively with our Category Management, Purchasing, Quality Assurance and Testing teams as well as working closely with Sales, New Product Development and Projects to ensure new products meet the standards of major international manufacturers along with a full complement of supporting technical documentation and information which customers may require. They will proactively help identify potential customer issues ensuring technical expertise enhances the overall customer experience, be prepared to give training or installation advice as well as providing guidance on the relevant spare parts to hold in stock. Ensure all products meet industry standards and safety regulations.

By combining technical proficiency with leadership and customer service, the Head of Technical plays a vital role in ensuring product success. The ideal candidate will have an excellent understanding of the production processes and technical standards underpinning our products and the ability to manage a diverse team covering multi-disciplinary roles and technical disciplines.

Sanipex Group offers a comprehensive portfolio of Bathrooms, Tiles, Outdoor Furniture, Kitchen Appliances and Lighting products. The Head of Technical will support each of our product categories, however the core focus and technical experience should be within the bathroom sector.

Key Responsibilities

1. Lead all aspects of the technical function to ensure our products meet the required performance and compliance standards for our markets.
2. Oversee the Technical Support Team to ensure customer issues are resolved promptly and any technical reports or follow actions required are handled professionally.
3. Provide guidance to the technical team in assessing product warranty claims by carefully evaluating the evidence, whilst maintaining a commercial perspective on how best to proceed.
4. Review our existing technical support information such as installation guides, drawings, spare parts lists and site visit reports; making recommendation for improvement where needed to ensure they are equivalent to other major, international brands in our sector.
5. Work collaboratively with the Quality Assurance and Category Management teams to highlight any Technical or Quality deviations in our products (based on customer feedback or internal QC checks) which need corrective action in the factories or wider commercial evaluation.
6. Be an expert in the testing standards and certification requirements of our products and the supporting information required to maintain approvals in each of our markets e.g. SASO, EMSA, EQM, WRAS, G-Mark. Be aware of potential new markets we may enter and their requirements for product entry and work with the category teams to ensure new products mee the regulatory requirements.
7. Develop our Technical reporting capabilities to have real time information about technical cases both at a product and customer level which can act as an early warning system for potential issues we may need to address.
8. Maintain a commercially minded approach when evaluating technical issues and making recommendations for action. Help ensure that customer issues always reach a complete resolution and work with the wider teams where relevant to take preventative action based on any learnings.
9. Contribute Technical input during our product development procedures to help launch new products with a complete package of technical support information and solutions to foreseeable problems. Make recommendations about suitable warranty periods and conditions for our products.
10. Installation services and management of the team with ‘white glove’ service approach.

About you

You will have an excellent understanding of manufacturing processes and product technical requirements, ideally within the bathroom sector. Bachelor’s degree or higher in mechanical engineering or a related field. A background in, or strong knowledge of, plumbing, electrical, and MEP systems will be a distinct advantage. You will be highly organised, capable of managing multiple projects and priorities simultaneously, while demonstrating strong leadership skills and experience managing diverse, multidisciplinary technical teams. Your ability to build relationships and communicate effectively at all levels of the organisation will be key, as will your confidence in supporting both customers and sales teams to resolve technical issues. You will have exceptional communication, presentation, and report writing skills, combined with a proactive, problem-solving mindset and a drive to identify and resolve root causes rather than symptoms. You will bring strategic insight, hands-on technical expertise, and the ambition to grow further in a leadership role.

What we can offer

You will turn your career aspirations into reality. We will help shape your career journey through enriching experiences, learning, and development opportunities. Our Group offers diverse career paths for those who are passionate, innovative, and collaborative - every day.

We recognise the value that you bring, and we strive to provide a competitive salary and benefits package.

We welcome everyone to apply

It takes diversity of thought, culture, background, abilities, and perspectives to truly enthuse and excite our customers. We welcome all applicants to apply and be part of our exciting future.

We would like to thank you in advance for your application. Due to the influx of applications, we don’t always get the opportunity to speak to our candidates. Consequently, if you haven’t been contacted over the next two weeks then you can assume you have not been successful on this occasion.