Managing Director Global Premium Services, dnata Airport Operations

dnata; United Arab Emirates; On-site; AED 300,000 - 450,000; Full time

Job summary

A leading company in air and travel services is seeking a Managing Director for Global Premium Services. This role involves strategic leadership and operational direction to enhance premium offerings. Candidates should have extensive experience in airport operations and a strong entrepreneurial mindset. The position offers a tax-free salary, travel benefits, and a comprehensive healthcare package.

Benefits

Tax-free salary

Generous travel benefits

Healthcare package

Life insurance

Qualifications

• 12+ years experience in airport operations.

Responsibilities

• Develop and execute a global strategy for premium airport services.
• Drive revenue and establish new business opportunities.
• Create and maintain relationships with airports and airlines.

Skills

Leadership

Customer Experience

Business Development

Education

Bachelor's degree in Business Administration

Job description

Job Purpose

dnata is one of the world's largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As a Managing Director Global Premium Services, dnata Airport Operations, you will provide global strategic leadership, vision and operational direction for dnata's Premium Services, ensuring growth profitability, brand reputation and operational excellence in the airport premium services vertical. You will be responsible for developing and executing business strategies for premium product service lines, including Lounges, Meet & Greet, Off Airport Services and Fixed Base Operators (FBOs), while leading the digitisation strategy to support the premium services business.

In This Role, You Will

• Develop and execute a comprehensive global strategy to expand and solidify the company's position as a leader in premium airport services. Lead the collaboration in Premium Services offerings with a one dnata approach across dnata Divisional and Airport Operations Regional businesses.
• Drive Premium revenue, EBITDA delivery and financial contribution targets by identifying and establishing new business opportunities and partnerships to enhance premium services offering.
• Create, develop and maintain strong and effective internal and external relationships with airports, airlines, regulatory bodies and other key clients such as aggregators, credit card companies and banks.
• Develop a strategy to ensure dnata has the competitive advantage to win Premium Services tenders by focusing on clear differentiation of products based on quality, service offering and commercial proposition.
• Evaluate & review premium products to ensure they meet service and brand standards, continually enhancing the customer experience. Optimise hospitality services based on customer feedback analysis, industry trends and innovative product designs using data and insights to drive decision-making.
• Support regional and local teams in the implementation of Business Development opportunities by understanding and sharing insights on global market trends and subsequent deployment of products and services.
• Define global innovation roadmap for premium services to support the development of monetisation models for innovation via Proof Of Concept exercises and focus on technology innovation.
• Develop and oversee the creation of commercial contracts to ensure they align with company objectives and regulatory requirements. Collaborate with legal, finance and business development teams to draft, review and negotiate contracts, ensuring favourable terms and conditions that support the company's strategic goals.

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

• Bachelor's degree, ideally within Business Administration or similar and 12+ years experience in airport operations.

You'll Have An Edge If You Have

• Experience in a similar premium services/hospitality leadership role.
• Dynamic global leadership with a strong entrepreneurial mindset and a passion for delivering exceptional customer experiences.

At Emirates Group, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

Emirates Group is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That's on top of transport benefits, life insurance and more. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers