Reservation Agent

Sunset Hospitality Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading multinational lifestyle hospitality group seeks an Arabic-Speaking Reservation Agent to enhance guest experiences in their dining division. The role involves managing reservations, ensuring guest satisfaction, and collaborating with the front-of-house team. Ideal candidates will have a minimum of 2 years of experience in hospitality, excellent communication skills, and attention to detail.

Qualifications

• Minimum 2 years experience in similar role within hospitality or upscale dining venues.
• Excellent communication skills in English; Arabic speaker preferred.
• Flexible and able to work evenings, weekends, and holidays.

Responsibilities

• Handle reservation inquiries via phone, email, and online system in Arabic and English.
• Ensure efficient and accurate booking of reservations for restaurants and events.
• Collaborate with the front-of-house team to ensure smooth guest service.

Skills

Communication Skills

Customer Service

Attention to Detail

Multitasking

Tools

SevenRooms

Microsoft Office Suite

Job description

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 79 venues and with presence in 25 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

We are currently expanding our team and looking for a motivated and detail-oriented Arabic-Speaking Reservation Agent to join our dynamic team in providing exceptional guest experiences for our lifestyle dining division.

Key Responsibilities:

• Handle reservation inquiries via phone, email, and online system (SevenRooms) in Arabic and English.
• Ensure efficient and accurate booking of reservations for our restaurants and events.
• Assist in managing guest expectations and ensuring optimal guest satisfaction.
• Provide information on dining options, availability, and special requests.
• Maintain up-to-date reservation records and track changes to bookings.
• Collaborate with the front-of-house team to ensure smooth guest service.
• Handle special requests, dietary preferences, and VIP reservations with attention to detail.
• Support with guest follow-ups and confirmations.

Ideal Candidate:

• Minimum 2 years experience in similar role within hospitality or upscale dining venues.
• Excellent communication skills in English, Arabic speaker will be highly preferred
• Good customer service skills.
• Strong attention to detail and ability to multitask.
• Proficient with SevenRooms and Microsoft Office Suite.
• Flexible and able to work evenings, weekends, and holidays as required.