Reservation Agent

Sunset Hospitality Group; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Reservation Agent to enhance guest experiences in their Lifestyle Dining Division. This role focuses on ensuring seamless booking processes while delivering exceptional customer service. Ideal candidates will have a strong background in hospitality, fluency in both English and Arabic, and a passion for creating memorable dining experiences. Join a dynamic team where your contributions will be valued, and explore career growth opportunities while enjoying exclusive discounts across various venues. If you are customer-oriented and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Competitive Salary

Discounts Across Sunset's Venues

Career Growth Opportunities

Qualifications

• Minimum 2 years of experience in a similar position in the hospitality industry.
• Fluent in English and Arabic with good communication skills.

Responsibilities

• Manage guest reservations and ensure brand standards are followed.
• Provide outstanding customer service and handle guest complaints.

Skills

Arabic Language Skills

Customer Service

Communication Skills

Interpersonal Skills

Attention to Detail

Education

2+ years in Hospitality

Tools

Restaurant Reservations Software

Job description

Founded in 2011, Sunset Hospitality Group (SHG) is a global leader in creating and managing unique hospitality experiences. Operating in 16 countries with 31 brands, SHG delivers high-quality services across resorts, beach clubs, restaurants, and nightlife venues. Notable concepts in its portfolio include METT Hotels & Resorts, Azure Beach, Ammos, Dream, SUSHISAMBA, and more.

We are looking for a customer-focused and detail-oriented Reservation Agent with Arabic Language skills to join the team in our Lifestyle Dining Division. The Reservation Agent will play a crucial role in ensuring seamless booking experiences for our customers. The ideal candidate should have excellent communication skills, be familiar with reservation systems, and be dedicated to providing outstanding customer service.

Main Responsibilities

• Take reservation of the guests and ensure to follow brand standard.
• Receive and record customers dining reservations and maintain the information in the system accurately.
• Maintains knowledge of menu , events , special offerings at the restaurant.
• Inform General Manager for waiting list.
• Ensure all calls are taken on time without any delay to the customer.
• Maintain clean and organized reservation area.
• Observe proper grooming and personal hygiene at all times.
• Assist Hostesses / Hosts when needed.
• Manage event related work by working closely Sales & Marketing Manager.
• Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations.
• Handles guest problems and complaints.
• Attend all regular departmental briefings and contribute to an open communication within the assigned team.
• Performs other duties pertinent to this job as assigned.

Qualifications

• Minimum 2 years of experience in similar position in hospitality industry and in a similar concept, preferred but not limited to.
• Fluent in English and Arabic
• Good communications and interpersonal skills.
• Basic computer skills (Recommended to have previous experience in restaurant reservations software such as Sevenrooms).
• Customer oriented with a positive attitude and smiling face.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Friendly and approachable.
• Cooperative and self-giving team player.
• Ability and willingness to perform under stress.
• Positive and high energy level.
• A willingness to go the extra mile in ensuring guests' needs are met.
• A huge passion for customer service and hospitality.

Benefits

• Competitive Salary
• Discounts Across Sunset's Venues and More: Experience the Sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond.
• Career Growth Opportunities: Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions.