Team Leader, Logistics - noon Food

湯潮; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a dynamic Logistics Manager to enhance its operations. In this role, you will manage delivery associates, optimize fleet performance, and ensure exceptional service quality. With a focus on problem-solving and data analysis, you will identify operational improvements and foster positive relationships with stakeholders. This is an exciting opportunity to contribute to a rapidly growing platform that is revolutionizing the food delivery landscape in the Middle East. If you are resourceful, adaptable, and passionate about logistics, this role is perfect for you.

Qualifications

• 3 to 5 years of experience in Logistics & Inventory Management.
• Proficiency in Arabic and English is required.

Responsibilities

• Manage and support delivery associates through scheduling and performance monitoring.
• Oversee daily fleet operations to ensure a seamless customer experience.

Skills

Logistics Management

Inventory Management

Data Analysis

Problem Solving

Communication Skills

Performance Monitoring

Education

Bachelor’s degree in Operations

Bachelor’s degree in Management

Tools

MS Office

Excel

Job description

About noon

noon is the region's leading consumer commerce platform. Launched in Saudi Arabia and the UAE in December 2017, and expanding to Egypt in February 2019, noon offers a diverse ecosystem of services including marketplaces for food delivery, quick commerce, fintech, and fashion. We are a work in progress, with only 5% of our potential realized after six years.

Our mission: Every door, every day

About noon Food

noon Food is a restaurant-first platform within the noon app, providing fair commissions, sustainable initiatives, and operational flexibility for the food and beverage industry across the Middle East. Our goal is to revolutionize the F&B delivery landscape by empowering retailers and putting control and success back into their hands.

What you'll do:

Join a team of some of the fastest, smartest, and hardest-working professionals. With a young, ambitious, and talented team, you'll contribute to major initiatives.

• Manage and support delivery associates through scheduling, performance monitoring, and issue resolution.
• Ensure daily rider login levels meet demand at the hub.
• Monitor logistics quality, collaborate with the order management team to reduce delays, and enhance on-time delivery.
• Oversee daily fleet operations to ensure a seamless customer experience.
• Identify operational improvements via planning, problem-solving, and data analysis.
• Monitor rider performance, provide coaching, and support low performers.
• Reduce cancellations and denials by tracking trends and implementing changes.
• Maintain fleet hygiene and quality standards to deliver exceptional customer service.
• Foster positive relationships with delivery associates to improve morale and retention.
• Measure, track, and report on department KPIs and activities.
• Analyze data to evaluate results and implement solutions.
• Develop constructive relationships with stakeholders.
• Prepare and report on ad hoc reports daily.

What you’ll need:

• Bachelor’s degree in Operations or Management.
• 3 to 5 years of experience in Logistics & Inventory Management.
• Proficiency in Arabic and English.
• Knowledge of transportation systems within the local context.
• Experience managing truckloads, line haul updates, and small parcel carriers.
• Proficiency in MS Office, especially Excel.

Who will excel?

• High standards and a strong work ethic.
• Resourcefulness and a bias for action.
• Creativity and originality.
• Adaptability, willingness to pivot, and eagerness to learn.