Customer Service Representative/Logistic Coordinator-RAK

Antal International LLC-FZ; Ras Al Khaimah; On-site; AED 40,000 - 60,000; Full time

Job summary

A European MNC Manufacturing company in Ras Al Khaimah is seeking a Logistics Coordinator/Customer Service Representative. The role focuses on delivering excellent customer service, managing orders, and maintaining quality assurance. Candidates should have a Bachelor's degree and relevant experience, along with strong organizational and communication skills.

Qualifications

• Experience in a similar role.
• Ability to manage workload and meet tight deadlines.

Responsibilities

• Handle customer orders and inquiries promptly and accurately.
• Maintain an up-to-date price list for orders.
• Liaise with customers and account managers regarding delivery.

Skills

Communication

Attention to Detail

Organizational Skills

Education

Bachelor's degree

Tools

Microsoft Word

Excel

Job description

Our Client, a European MNC Manufacturing company based in Ras Al Khaimah, is hiring a Logistics Coordinator/Customer Service Representative. Candidates should be open to relocating to Ras Al Khaimah.

Position: Logistics Coordinator / CSR - Ras Al Khaimah (MNC Manufacturing)

Reporting To: Customer Service Manager

Purpose of Job:

To ensure that all customers receive excellent customer service while maintaining quality assurance procedures. The key responsibilities include promptly and accurately handling all orders and inquiries, and working towards the department’s performance targets.

Key Tasks:

1. Customer Service

• Taking telephone orders and inquiries from internal and external customers.
• Maintaining an accurate and up-to-date price list used for every order/enquiry.
• Entering direct sales and consignment stock orders and processing consignment returns.
• Preparing and issuing credit notes.
• Updating sales order schedules and liaising with customers, account managers, and works personnel regarding delivery requirements.
• Checking, resolving, and advising on order progress procedures.

Reports

• Maintaining effective working relationships with colleagues within and outside the department.

Desired Candidate Profile:

Must have: Bachelor's degree, working knowledge of Microsoft Word and Excel, good communication skills, ability to manage workload, attention to detail, ability to work under pressure and meet tight deadlines, good organizational skills, and experience in a similar role.

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Antal International LLC-FZ