Groups Conference and Events Manager Waldorf Astoria DubaiPalm Jumeirah

Hilton; Dubai; On-site; USD 50,000 - 90,000; Full time

Job summary

Join a leading global hospitality company as a Groups Conference & Events Manager, where you'll drive revenue by ensuring seamless planning of group bookings and events. This role requires a proactive approach to sales and strong relationship management skills, allowing you to work closely with clients and multiple departments. You will oversee the planning of events, ensuring every detail is perfect, from catering to AV requirements. If you thrive in a fast-paced environment and have a passion for delivering exceptional guest experiences, this opportunity is perfect for you.

Qualifications

• Previous experience in event management or conference sales in a luxury hotel.
• Strong analytical skills to understand business indicators and develop solutions.

Responsibilities

• Manage group accommodations and convert inquiries into confirmed sales.
• Build relationships with clients and oversee all event bookings.

Skills

Event Management

Sales Acumen

Communication Skills

Organizational Skills

Multitasking

Leadership Experience

Negotiation

Education

Degree in Hospitality

Diploma in Business

Tools

Opera

Delphi

Cvent

HubSpot

Job description

The Groups Conference & Events (GC&E) Manager is responsible for driving revenue and ensuring the seamless planning of group bookings, conferences, and events within the hotel. This role requires a proactive approach to sales, strong relationship management skills, and the ability to coordinate with multiple departments to deliver exceptional guest experiences.

What will I be doing

As the Groups Conferences & Events Manager, you will manage group accommodations by actively converting customer inquiries into confirmed sales. You will interact frequently with customers and guests to learn about their needs and develop relationships to foster repeat and expanded business.

Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Proactively identify and develop new business opportunities for group bookings, conferences, and events.
2. Build and maintain strong relationships with corporate clients, event planners, travel agencies, and local businesses.
3. Conduct site inspections, sales calls, and client meetings to promote the hotel's event and conference facilities.
4. Work closely with the sales and revenue management teams to maximize event revenue and optimize pricing strategies.
5. Oversee the planning of all group conference and event bookings from initial inquiry to post-event follow-up.
6. Ensure all event details (e.g., catering, AV requirements, room setup) are accurately communicated to internal departments.
7. Collaborate with Food & Beverage, Banqueting, and Operations teams to ensure smooth events.
8. Provide clients with tailored event solutions that meet their needs and exceed expectations.
9. Maintain an accurate and up-to-date event diary to manage space availability efficiently.
10. Ensure contracts, deposits, and payments are handled in accordance with hotel policies.
11. Monitor and evaluate event success, gathering client feedback for continuous improvement.
12. Resolve any event-related issues in a timely and professional manner.
13. Lead, mentor, and train the GCE team to provide outstanding service and achieve revenue targets.
14. Foster a positive and collaborative work environment within the department and across teams.
15. Prepare reports on event sales revenue performance and client feedback.
16. Ensure compliance with all hotel standards, policies, and procedures.

EOE/AA/Disabled/Veterans

What are we looking for

The Groups Conferences and Events Manager at Waldorf Astoria Hotels and Resorts should embody the attitude, behaviors, skills, and values that include:

• Previous experience in event management, conference sales, or group bookings within a luxury hotel or hospitality setting.
• Strong sales acumen, excellent communication, organizational skills, and the ability to multitask.
• Familiarity with event management and hotel booking software (e.g., Opera, Delphi, Cvent) is a plus.
• Degree or diploma in Hospitality, Business, or a related field is preferred.
• Strong analytical skills to understand key business indicators and develop approaches to challenges.
• Excellent selling capability and a desire to coach selling techniques to the team.
• Excellent organizational and planning skills.
• Ability to work under pressure.

What will it be like to work for Hilton

Hilton is a leading global hospitality company, offering a range of lodging options from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences worldwide. Our team members are at the heart of everything we do.

Required Experience: Manager

Key Skills: Marketing, Catering, Organizational skills, Hospitality Experience, Management Experience, HubSpot, Event Planning, Events Management, Project Management, Event Marketing, Leadership Experience, Negotiation

Employment Type: Full-Time

Experience: Years

Vacancy: 1