Sales Support Specialists

Coffee Planet; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the UAE is seeking a highly organized Sales Support Specialist to assist the Sales Manager. The role involves managing customer queries, resolving issues, and supporting sales operations. The ideal candidate will have strong communication skills and a proactive approach to customer service.

Qualifications

• 3-5 years of experience within a sales environment.

Responsibilities

• Serve as a first point of contact for incoming sales and technical queries.
• Support the Sales Manager with day-to-day administrative tasks.
• Address and resolve customer complaints efficiently.

Skills

Communication

Organization

Customer Relationship Building

Multitasking

Education

Bachelors University Degree

Job description

JOB SUMMARY

We are seeking a highly organized and customer-focused Sales Support Specialist to assist the Sales Manager in day-to-day operations. This role involves managing customer queries, raising support tickets, resolving technical and sales order issues, and handling customer complaints in a timely and professional manner. The ideal candidate will be proactive, detail-oriented, and committed to delivering exceptional customer service in alignment with company policies and service standards.

Key Responsibilities:

The role will include but not be limited to:

Customer Support & Query Resolution

• Serve as a first point of contact for incoming sales and technical queries from customers.
• Raise and manage support tickets through internal systems, ensuring timely follow-up and resolution.
• Provide accurate product and order information to customers and internal stakeholders.
• Promotes good customer relations by providing customer satisfaction with a friendly demeanour, can-do attitude, and willingness to always help.
• Keeps in touch with existing customers to take feedback about services being delivered, their future needs, information about competitors activities (pricing and offers), etc.
• Ensures proper induction of all new customers by providing relevant information about the Business Unit's services

Sales Administration

• Support the Sales Manager with day-to-day administrative tasks including data entry and order processing.
• Assist in preparing quotations, sales reports, and other sales documentation as needed.
• Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information.

Complaint Handling

• Address and resolve customer complaints efficiently and professionally, ensuring alignment with company policies and service standards.
• Document all customer complaints and resolutions accurately for reporting and process improvement.

Cross-Functional Coordination

• Liaise with internal departments (e.g., Technical Support, Logistics, Finance) to ensure seamless order fulfillment and customer satisfaction.
• Support the onboarding of new clients by coordinating necessary documentation and set up.

Continuous Improvement

• Identify recurring issues and contribute to process improvements aimed at enhancing customer experience.
• Stay updated on product knowledge and internal systems to provide informed support.
• Contribute to the team performance by sharing and implementing best practice Ideas.
• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the year.
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development.
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth

Role Requirements

• Ability to work under pressure with multiple deadlines and stakeholders.
• Excellent communication skills (written and oral), including presentation and training skills.
• Ability to multitask and meet tight deadlines.
• Team player who is cooperative with sharing information and knowledge.
• Highly motivated.
• Strong organization and planning skills with close attention to detail.
• Good client relationship building and engagement skills.
• Understand the competitive environment.
• Ability to persuade, influence and negotiate effectively at all levels within and outside the organization

Qualifications & Experience Required

• Min. Bachelors University Degree (preferred).
• 3-5 years of experience within a sales environment.
• Willingness to work in a fast-paced, team environment.
• Flexible, adaptable with clients, colleagues and organization needs.
• Proactive self-starter who is excited by the prospect of assisting to create a global brand.
• Computer literate/keyboard skills.
• Excellent telephone skills.
• High degree of accuracy.

Please note that only those people that respond with an introductory cover letter/email to [HIDDEN TEXT]on why they are the most suitable candidate for the role and with the subject (Sale Support Specialists) attach an updated CV will be considered.