Director, Product Management & Enablement | Dubai, UAE

Mastercard, Inc.; Dubai; On-site; USD 120,000 - 180,000; Full time

Job summary

A leading company is seeking a Director of Product Management & Enablement to enhance customer experience through innovation. This role involves collaboration with various teams, managing partnerships, and providing industry expertise while ensuring compliance. The ideal candidate will be customer-focused and possess a strong background in technology sales.

Qualifications

• Proven track record in technology sales or partnerships.
• Experience working with multiple stakeholders.
• Knowledge of compliance risk management practices.

Responsibilities

• Collaborate with Product and Regional Managers.
• Conduct demos and host meetings with partners.
• Drive revenue through partnerships and market testing.

Skills

Customer-focused

Technology sales

Compliance risk management

Analytical skills

Communication

Job description

Director, Product Management & Enablement

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Product Management & Enablement

Overview:

The Financial Crime Solutions team is seeking a Director of Product Management & Enablement to focus on market enablement by providing regional support to advance our customer experience strategy through innovation and problem-solving. The ideal candidate is passionate about the customer journey, highly motivated, intellectually curious, analytical, and entrepreneurial-minded.

Role:

In this client-facing role, you will:

1. Collaborate with Product and Regional Managers to identify opportunities to influence and advise on product provisioning and usage.
2. Ensure end users have access to and understand the value of our solutions.
3. Conduct demos and host meetings with Strategic Partnerships, Regional Support teams, end users, and prospects.
4. Protect revenue by increasing adoption and user activity through education and evangelism.
5. Influence future product strategy based on market feedback.
6. Drive new revenue through partners embedding Mastercard Fraud and Financial Crime Solutions for real-time Fraud and AML decisioning.
7. Identify early adopters and strategic customers for new products via POCs and market testing.
8. Manage partnerships and monitor customer activity and volume.
9. Provide local industry expertise and support for regions.
10. Represent the company at industry events, providing external presence and thought leadership (e.g., speaking engagements).

All About You:

The ideal candidate should:

• Have a proven track record in technology sales or partnerships.
• Be customer-focused, prioritizing customer needs.
• Continuously monitor market trends and competition.
• Experience working with multiple stakeholders across organizations.
• Coordinate with teams across Account Management, Product, Data Science, Legal, and Regional Leads.
• Identify compliance-related challenges and solutions.
• Possess knowledge of industry-standard compliance risk management practices.
• Be able to explain technical issues clearly and succinctly.
• Communicate effectively as a writer and speaker to diverse stakeholders.
• Always seek potential solutions to problems.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every employee or representative must:

• Abide by Mastercard's security policies and practices.
• Ensure confidentiality and integrity of accessed information.
• Report any suspected security violations or breaches.
• Complete mandatory security trainings as per Mastercard's guidelines.

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