Customer Care Representative | UAE National | Dubai

Majid Al Futtaim; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job description

Job Responsibilities

1. Communicate all personnel, operational, and product-related issues to the appropriate Contact Center supervisor or manager.
2. Accurately and efficiently process all customer requests.
3. Focus on meeting customer expectations by utilizing all available resolution options.
4. Share relevant information promptly with all Contact Center associates.
5. Communicate effectively and professionally with company colleagues and external business contacts.
6. Stay aware of the operational demands and limitations of the Distribution Center.
7. Actively participate in regular team and leadership meetings.
8. Foster teamwork by working safely, respectfully, and efficiently with all associates.
9. Prioritize work based on urgency and impact.
10. Clearly communicate objectives and expectations.
11. Seek support from colleagues when needed to ensure timely delivery of work.
12. Take initiative to maintain a positive work environment.
13. Understand how your role contributes to overall company goals.
14. Show willingness and ability to collaborate with others.
15. Meet targets and support team success.
16. Communicate clearly and listen actively.
17. Contribute positively to group efforts without hesitation.
18. Support the E-Commerce channel in achieving yearly financial targets.
19. Acknowledge all CRM cases within 24 hours.
20. Provide solutions for CRM cases within 48 hours.
21. Ensure CRM cases are resolved within 72 hours.
22. Acknowledge all customer requests across channels within 1 hour.
23. Stay informed on all relevant training and communication tools.
24. Participate in ongoing training on technology upgrades and new systems.