Associate Managing Consultant, Specialized Product Delivery (Cards Operations Specialist) | Dub[...]

Mastercard, Inc.; Dubai; On-site; USD 90,000 - 120,000; Full time

Job summary

A leading company in digital payments is seeking an Associate Managing Consultant specializing in Cards Operations. This role involves managing operational activities, ensuring efficiency, and building strong client relationships. Candidates should have extensive experience in Card Business Operations and a thorough understanding of Visa/MasterCard regulations.

Qualifications

• 7 to 9 years of experience in Card Business Operations.
• Thorough knowledge of Visa/MasterCard regulations.
• Experience in cards technology and systems.

Responsibilities

• Manage operational and administrative activities within card operations.
• Review card production, delivery, and reconciliation processes.
• Establish performance and service standards.

Skills

Project Management

Analytical Skills

Operational Efficiency

Job description

Associate Managing Consultant, Specialized Product Delivery (Cards Operations Specialist)

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We support digital payments, ensuring transactions are secure, simple, and accessible. Our technology, partnerships, and networks enable us to deliver innovative products and services that help people, businesses, and governments realize their potential.

Title and Summary

Associate Managing Consultant, Specialized Product Delivery (Cards Operations Specialist)

Role Overview

The Cards Operations Specialist supports managing all operational and administrative activities within the client's card operations. The role focuses on maximizing profitability, ensuring efficiency, security, and quality service, and managing costs through operational controls and staff performance management.

The responsibilities include reviewing card production, delivery, settlement, reconciliation, authorization, chargebacks, and dispute resolution processes to identify gaps and recommend improvements. The role involves analyzing GL structures, validating profit and expense lines, and developing robust operational procedures that conform to quality standards and controls.

The specialist will work on process improvements, establish performance and service standards, handle customer complaints, and ensure facilities are maintained. They will also provide staff training, collaborate with sales, projects, and IT teams, and support large program implementations from initiation to benefit realization. Building strong client relationships and identifying new business opportunities are key aspects of the role.

Qualifications and Experience

• 7 to 9 years of experience in Card Business Operations, with thorough knowledge of Visa/MasterCard regulations.
• Experience in cards technology and systems.
• Prior experience as an Operations Lead in a large bank is preferred.
• Ability to conduct detailed gap analyses and provide remedial actions.
• Excellent project management and delivery skills.
• Experience with chargebacks, settlement, and reconciliation.
• Analytical skills and willingness to travel.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Employees must:

• Follow Mastercard's security policies;
• Maintain confidentiality and integrity of accessed information;
• Report security violations or breaches;
• Complete mandatory security trainings.

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