Cloud Operations Architect (UAE), Enterprise Support - EMEA Startups

Amazon Web Services (AWS); Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

Join a leading cloud platform as an AWS Technical Account Manager, where you'll guide enterprise customers in maximizing their cloud technology. Collaborate with diverse teams and enhance customer capabilities while developing your technical and leadership skills. This role emphasizes customer obsession and technical expertise in cloud solutions.

Qualifications

• Experience in roles like Technical Account Manager, Solutions Architect, or Cloud Engineer.
• Understanding operational parameters for Compute, Storage, Networking, Databases, DevOps, Security.

Responsibilities

• Advising on solutions and providing technical guidance.
• Maintaining operational health of AWS environments.
• Building trusting relationships by understanding business needs.

Skills

Customer obsession

Technical guidance

Project planning

Tools

CI / CD

Docker

Kubernetes

Job description

Description

At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. AWS is a secure cloud platform offering computing power, database storage, content delivery, and other functionalities to help businesses scale and grow. Millions use AWS to build sophisticated, flexible, scalable, and reliable applications.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. If your career is just starting or includes alternative experiences, don’t hesitate to apply.

Why AWS?

AWS is the world’s most comprehensive cloud platform, trusted by startups to Global 500 companies, pioneering cloud computing through continuous innovation.

Inclusive Team Culture

We foster a culture of inclusion through employee-led affinity groups and ongoing events like CORE and AmazeCon, celebrating our differences.

Mentorship & Career Growth

We promote continuous learning, mentorship, and career development to help you grow professionally.

Work / Life Balance

We value flexibility and work-life harmony, supporting your success at work and at home.

The Role

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. You will help customers maximize cloud technology value, craft strategies, and support their AWS adoption across products like EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, and more.

You will partner with startups and large enterprises, advising on architecture, support strategies, project planning, and operational issues. You’ll also provide guidance on incidents, trade-offs, and risk management, collaborating with various AWS teams.

Key responsibilities include:

• Advising on solutions, providing technical guidance, and advocating for customers
• Maintaining operational health of AWS environments while optimizing costs and complexity
• Building trusting relationships by understanding business needs and technical challenges
• Leading technical discussions on incidents, trade-offs, and risk management
• Engaging with developers to C-suite executives
• Collaborating with AWS Solutions Architects, Business Developers, and Sales teams
• Proactively identifying opportunities for customer value addition
• Reviewing service events, metrics, and launch planning
• Solving migration and operational problems
• Enhancing customer capabilities through workshops and training sessions

About The Team

As AWS expands in EMEA, you’ll develop technical, consulting, and leadership skills, working with talented cloud technologists and gaining AWS certifications. We offer mentorship and opportunities to grow your expertise.

Interested in transforming businesses through cloud adoption? We want to hear from you.

Basic Qualifications

• Experience in roles like Technical Account Manager, Solutions Architect, or Cloud Engineer
• Understanding operational parameters for Compute, Storage, Networking, Databases, DevOps, Security, etc.
• Experience in customer-facing roles, capable of articulating technical concepts to diverse audiences
• Ability to manage multiple tasks in a fast-paced environment
• Customer obsession

Preferred Qualifications

• Experience with cloud platforms like AWS, Azure, GCP
• Scripting skills in Java, Python, Perl, Ruby, C#, PHP (plus)
• Background as Software Engineer, Developer, or DevOps Engineer
• Knowledge of DevOps tools like CI / CD, Docker, Kubernetes, etc.

We support applicants with disabilities during the hiring process. For accommodations, visit this link.

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